Helpdesk
Train and certify external partners using a digital portal
How do you train independent installers across five countries while ensuring the same quality everywhere? See how Willab Garden solved it with a...
INFOCAPTON BLOG
Find inspiration in our blog
Helpdesk
How Sölvesborg's IT service gathers all knowledge in one place
IT service in Sölvesborg has gathered routines, contingency plans, and knowledge in a portal. Read how they built a knowledge base for the entire...
Axel Österlund
Apr 29, 2026
Business development
How new temporary staff can understand the job before they even start
Uddevalla's portal makes it easier for job-seeking temporary agents to quickly understand the business, the recruitment process and what to expect.
Axel Österlund
Mar 31, 2026
Business development
New HR system for Coor – and a new way of working with learning
This is how Coor made learning a part of everyday life when implementing a new HR system – with digital guides and support at the right moment.
Axel Österlund
Feb 18, 2026
Business development
A flow that creates security in the research process
The research process is complex. See how Academic Hospital collects guides, support and workflows in InfoCaption for better structure and overview.
Axel Österlund
Jan 30, 2026
Business development
How Hylte succeeds in getting employees up and running quickly with InfoCaption
Hylte Municipality has launched a portal that enables producers to create and share knowledge easily.
Axel Österlund
Dec 18, 2025
Business development
Clarity and collaboration in focus – Atherfold Consulting lead the way for e-service builders
Atherfolds has created an interactive guide in InfoCaption, which provides a clear and comprehensive guide for e-services, easily accessible in Teams.
Axel Österlund
Nov 28, 2025
Business development
Education costs time and money – how do you maximise the investment?
Maximise the impact of training with innovative approaches before, during and after the course. Save resources, strengthen learning and create value.
Petter Lundqvist
Nov 11, 2025
Business development
Älmhult makes knowledge easy to find – built into the intranet
Älmhult has built a knowledge base. It is integrated into Sitevision, allowing InfoCaption’s guides and processes to appear directly within the...
Axel Österlund
Oct 31, 2025
Business development
How Boden educates their co workers about welfare fraud
Boden has created a training course to strengthen knowledge about how welfare crimes can be detected and prevented.
Axel Österlund
Sep 30, 2025
E-learning
Creating business value through learning
Discover how to build a value-creating learning organisation with a strategic approach to learning and development, featuring insights from expert...
Cecilia Linder
Sep 9, 2025
Business development
How IST creates structure and overview for different target groups
Discover how IST Norway uses InfoCaption to create structured, targeted support and guidance in the education sector.
Axel Österlund
Aug 29, 2025
Business development
Making the digital workplace easier at the Swedish Food Agency
Discover how the Swedish Food Agency uses InfoCaption to streamline digital tool usage, enhance IT confidence, and ensure safe, professional IT...
Axel Österlund
Jun 19, 2025
Business development
Everything in one place – Gällivare's process portal
Clear and easy-to-use – that’s when processes truly work. Discover how Gällivare Municipality’s process portal makes everyday work simpler.
Axel Österlund
May 28, 2025
Business development
Making pay and leave easier to navigate
Learn how SHIS Bostäder's digital FAQ guide enhances internal communication and saves time by providing quick answers to common questions.
Axel Österlund
Apr 29, 2025
Onboarding
Offboarding employees: A strategic process for long-term success
Streamline and enhance your offboarding process with strategic methods and digital tools to protect data and preserve knowledge within your...
Annika Björlin-Delmar
Apr 15, 2025
Business development
How AFRY creates a unified knowledge-sharing approach with clear guidelines
AFRY uses InfoCaption to create consistent and pedagogical guidelines that enhance knowledge sharing and support employees globally.
Axel Österlund
Mar 31, 2025
Business development
Tornberget creates understanding in Windows 11 with AI and word explanations
Tornberget has developed a handbook to facilitate the transition to Windows 11 with AI-generated word explanations.
Axel Österlund
Feb 28, 2025
Business development
From completed courses in InfoCaption to activated access in Treserva
Discover how Umeå Municipality automates access rights using InfoCaption and RPA, streamlining workflows and reducing manual errors.
Axel Österlund
Feb 17, 2025
Business development
Strengthening Sundsvall Municipality’s Expertise in Laws and Regulations
Discover how Sundsvall Municipality strengthens its expertise in public access and confidentiality with an interactive course.
Axel Österlund
Feb 17, 2025
Business development
A Fair Recruitment Process: Sandviken’s Course Leads the Way
Discover how Sandviken Municipality's course on competency-based recruitment fosters fair and inclusive hiring practices.
Axel Österlund
Dec 18, 2024
Business development
The Key Competence of the Future: Developing Learning Agility in HR Strategies
Explore the importance of learning agility in HR strategies. Get practical tips and techniques to foster a culture of continuous learning and...
Annika Björlin-Delmar
Nov 13, 2024
Business development
How workflows improve daily operations
Discover how Luleå municipality streamlines its daily work with structured workflows and digital knowledge sharing through InfoCaption.
Axel Österlund
Oct 31, 2024
Business development
Learn how Stena Recycling supports employees with learning during system implementation
Stena Recycling simplifies system implementation with user-friendly guides that promote quick learning and efficient usage.
Axel Österlund
Sep 30, 2024
Business development
Effective Performance Support with MicroLearning
Discover how MicroLearning and Performance support can revolutionize workplace training and ensure consistent learning for optimal performance.
Annika Björlin-Delmar
Sep 11, 2024
Business development
When physical courses are vital
This is how the municipality of Uddevalla combined digital & physical learning to create the security & competence required in real emergency...
Axel Österlund
Aug 30, 2024
Business development
E-learning and LMS: Opportunities and Challenges of Future Learning
E-learning and Learning Management Systems (LMS) revolutionize training by increasing accessibility, flexibility, cost efficiency, and data-driven...
Annika Björlin-Delmar
Aug 14, 2024
Business development
Get the maximum potential of new system functions with clear instructions
VGR använder videoguider och tydliga riktlinjer för att höja vårdkvaliteten och optimera antibiotikaanvändningen vid lunginflammation.
Axel Österlund
Jun 28, 2024
Business development
4 steps for successful IT implementation from a learning perspective
Learn four critical steps to successful IT implementation by focusing on user needs and ensuring adequate training and support.
Axel Österlund
Jun 11, 2024
Business development
Effective how-to guides: support in the right context
Learn the importance of context support and practical how-to guides for a smooth system transition. Tanum municipality successfully implemented...
Axel Österlund
May 31, 2024
Process
Process Mapping 101: A Guide to Boosting Organisational Efficiency
Learn the basics of process mapping to increase your organization's efficiency and productivity. Break down complex workflows into manageable steps.
Annika Björlin-Delmar
May 14, 2024
Business development
Shared Health Course Inspires Regions Across Sweden
Read about Region Västernorrland's innovative digital education about unhealthy lifestyle habits and how they inspire other Swedish regions.
Axel Österlund
Apr 30, 2024
Business development
5 Signs Your Business Needs a Centralised Information Platform
Minska tidsspillan och förbättra effektiviteten med en central informationsplattform. Läs om fördelarna för din organisation.
Annika Björlin-Delmar
Apr 17, 2024
Business development
Digital guidance - benefits of a user-friendly knowledge bank
SLU uses its knowledge bank as a guide for employees to understand how processes and routines should be carried out within the organization.
Axel Österlund
Mar 27, 2024
10 tips for using QR codes in the workplace
QR-koder används flitigt idag, i alla åldersgrupper. Använd QR-koder på arbetsplatsen för att effektivisera och förenkla arbetsdagen. 10 tips på...
Ida Linnér
Mar 14, 2024
Business development
Efficient process workflow in Älmhult municipality: Collaboration & comprehensive insight
Älmhult municipality uses processes to clarify workflows and role distributions within the school. InfoCaption awards them Guide of the Month.
Axel Österlund
Feb 29, 2024
Business development
How can Performance support prevent the "forgetting curve"?
Increase efficiency with the help of a Performance support tool. This blog article describes the benefits of a PST and why you should invest in one.
Morten Spaniland
Feb 12, 2024
InfoCaption in action
This way, you can make your digital training more personal
Digital education are good but often lacks the personal feel that a teacher-led education has. Here is a tip on how to solve this.
Niklas Rosén
Feb 5, 2024
Business development
Innovative interactive training: Nacka municipality certifies in interaction
Nacka municipality has developed an interaction training. It contains the handling of social situations, communication guidelines, and meeting policy.
Axel Österlund
Jan 31, 2024
Onboarding
Reduce occupational injuries among young people at work with a better introduction
Young adults have an increased risk of accidents in the workplace. Onboarding and routines to reduce injury risks are critical. Our checklist will...
Filip Björnberg
Jan 16, 2024
InfoCaption in action
How to make it easier to find information and knowledge
Many people spend many hours searching for information in their workday. This blogpost explains how to make it easier to find information and...
Niklas Rosén
Jan 9, 2024
Knowledge Management
How to get your very own guide at work
En guide är någon eller något som visar dig vägen, som handleder dig när du är vilse eller behöver hjälp. Hur skönt vore det inte att alltid ha någon...
Adam Eriksson
Dec 19, 2023
Business development
Understand Single Point of Truth: What does it mean?
What is a Single Point of Truth? Why can a Single Point of Truth streamline decision-making in organisations? Learn more in this blog article.
Annika Björlin-Delmar
Dec 7, 2023
InfoCaption in action
Celebrated guide on carbohydrate counting for a safer everyday life
November 14 is World Diabetes Day, and we therefore want to tell you about the carbohydrate counting guide produced by the organization T.A.D.1.
Axel Österlund
Nov 14, 2023
InfoCaption in action
Collaboration across municipal borders: Inspirational initiative for an important activity
An inspiring collaborative project where municipalities have found a solution that promotes cooperation and knowledge sharing across municipal...
Axel Österlund
Oct 31, 2023
Business development
How to reduce the risks of digital working methods in your organisation
Reduce the risks with digital ways of working! The Work Environment Agency's review shows risks with digital work methods. Our 4-stage racket reduces...
Filip Björnberg
Oct 12, 2023
InfoCaption in action
Access to knowledge: A key to successful partnerships
Dagab, part of Axfood, has created a portal for its suppliers. Collecting all information in one place saves both time and resources.
Axel Österlund
Oct 2, 2023
InfoCaption in action
Understanding the importance of digital accessibility
Digital accessibility is something that is often prioritized away due to a lack of knowledge. Read how 7minds has make this important topic visible.
Axel Österlund
Aug 31, 2023
InfoCaption in action
A welcoming onboarding gives new employees a good start
Forshaga municipality has created stylish, easily accessible, and easy-to-understand training for its new employees. A good start for your new...
Ida Linnér
Aug 22, 2023
InfoCaption in action
Attract learning with interactivity and variety
Many companies feel that it is difficult to get information out to employees in an efficient way. Read about Skövde municipality's training for...
Axel Österlund
Jun 30, 2023
Onboarding
Do we live as we teach? Learn how InfoCaption works with onboarding
Juliette has just done her onboarding at InfoCaption and tells us how she experienced it. Read how we have chosen to work with guides, portals and...
Juliette Nilsson
Jun 13, 2023
Business development
Share and take part in trainings for the public sector
As many as 44% of Sweden's municipalities use InfoCaption today. Therefore, it is our duty to enable sharing and collaboration and reduce resource...
Elin Lundqvist
May 31, 2023
5 advantages of Performance support during recession
Businesses are hit differently during a recession. Performance support can help reduce costs, increase efficiency, and become person-independent.
Ida Linnér
May 29, 2023
InfoCaption in action
Portal that inspire learning
JSC has created a knowledge portal that perfectly balances seriousness and playfulness. To make it easier for employees to find what they are looking...
Ida Linnér
May 11, 2023
Business development
Increase commitment and knowledge before and after training
The 70-20-10 model inspires NCC in its working day and takes part in their guide to increase the engagement of participants during training and...
Elin Lundqvist
Apr 28, 2023
InfoCaption in action
Training with video clarifies instructions
When training is about safety, and there is a risk that the individual will be harmed if the information is not forthcoming, clarity is essential.
Ida Linnér
Apr 19, 2023
Business development
Increased efficiency, support, and quality through searchable routines
Länsförsäkringar has taken a serious approach to how they can effectively create and share routines within their business. Read about their journey.
Elin Lundqvist
Mar 31, 2023
InfoCaption in action
Performance Support makes it easier when changing systems
The City of Mölndal created a digital handbook that users can go through before, during, and after they start working with their new process tool.
Ida Linnér
Mar 14, 2023
Business development
Get started with InfoCaption through communication and broad inclusion
Bygghemma uses InfoCaption to collect internal knowledge in an easily accessible place where everyone has the opportunity to contribute.
Elin Lundqvist
Feb 28, 2023
InfoCaption in action
Do you utilize the full potential of digital learning?
Gather training and knowledge support in the same place to build a learning platform. Region Västernorrland works with digital learning in its...
Ida Linnér
Feb 17, 2023
Business development
3 steps toward a more structured onboarding
Learn how your organisation can make the introduction and onboarding av new employees more efficient with 3 simple steps.
Annika Björlin-Delmar
Feb 10, 2023
InfoCaption in action
Major changes require knowledge support
The municipality of Laholm created knowledge support to help its employees through a major system change. Simple guides have been made with simple...
Björn Johansson
Jan 31, 2023
InfoCaption in action
Courses that ensure both new knowledge and learning during the workday
Piteå municipality provides training for its employees when the need arises during the working day. They can be used as an encyclopedia if needed.
Ida Linnér
Jan 25, 2023
InfoCaption in action
Help employees find their way in the maze of knowledge
Åmål municipality simplifies its employees' working day by mapping tasks and areas of responsibility in processes. So that everyone finds knowledge.
Björn Johansson
Jan 2, 2023
InfoCaption in action
Easily accessible and comprehensive information saves resources
With the help of processes and documentation, the company BEAst has made information easily accessible and easy to understand for the employees....
Ida Linnér
Dec 9, 2022
InfoCaption in action
Facilitate changes with digital support
Kammarkollegiet helps its employees find the right information through guides that are shared through strategically placed QR codes.
Björn Johansson
Nov 29, 2022
InfoCaption in action
Healthy guides to raise the level of knowledge
Foodix has a platform of training to create good meals to raise the level of knowledge and quality of meals served in the country.
Ida Linnér
Nov 16, 2022
InfoCaption in action
Interactivity with clicks and tests stimulates learning
We are different when it comes to how we want to take in information. Therefore, it is important to make knowledge accessible so that everyone...
Ida Linnér
Nov 4, 2022
InfoCaption in action
Create thorough documentation and save time in the process
Mark's municipality has created an InfoCaption training course about their personnel system that saves time and resources.
Björn Johansson
Oct 30, 2022
InfoCaption in action
How instructional guides can simplify digital teamwork
A handbook with a clear division of chapters and video instructions is helpful in everyday life when more and more employees work remotely.
Ida Linnér
Oct 13, 2022
InfoCaption in action
User support as a tool for increased digital maturity
Boden municipality makes context-sensitive self-help available for employees, just a click away. Read more about how they worked to implement Inline.
Björn Johansson
Sep 29, 2022
InfoCaption in action
Make it easier to do the right thing
Read how Kil's municipality educate its municipal residents in waste sorting and provides extended service.
Björn Johansson
Aug 31, 2022
InfoCaption in action
Simple step-by-step guides solve challenges around internal knowledge sharing
Willab Garden gives their employees support to perform their work, which reduces the stress that can arise when you encounter an obstacle at work.
Björn Johansson
Aug 19, 2022
E-learning
Lessons about learning in work life after the pandemic
The pandemic has forever changed our working day. Greater flexibility & new words like "workation". But how about learning in work life after the...
Morten Spaniland
Feb 7, 2022
Workflow learning
Gamification, educational or addictive?
Gamification is a common way to activate and motivate users, even in learning and education. But we explain why it is problematic!
Petter Lundqvist
Dec 9, 2021
Helpdesk
5 key areas to succeed with your Customer Success Strategy
Working with customer success is a critical factor for you and the customer's success. Read about five key areas to take your strategy to the next...
Elin Lundqvist
Nov 10, 2021
Business development
Why employers should pay attention to knowledge-related stress
How should an organisation work to prevent the occurrence of knowledge stress-related problems for employees?
Annika Björlin-Delmar
Oct 20, 2021
Workflow learning
Why Youtube doesn't work as a platform for internal learning
On Youtube, there are guides about everything. But what do we have to watch out for and how does it work with using Youtube at work?
Morten Spaniland
Oct 6, 2021
Business development
The future of learning is in the ”flow”
We are used to information being a push of a button away. Workplaces need to provide employees with easily accessible information when they need it.
Annika Björlin-Delmar
Sep 24, 2021
Workflow learning
How the pandemic has revolutionised learning in the working day!
Despite the Coronavirus pandemic's many negative effects, it has come very positively from this transformative situation, including learning and...
Morten Spaniland
Sep 22, 2021
Business development
Streamline software introduction with context-sensitive help
How can 13,000 users quickly learn and be introduced to a new shared system and way of working? Region Uppsala succeeded - read about how they did it!
Annika Björlin-Delmar
Jul 13, 2021
Business development
Create user success when implementing new systems
When introducing new systems, many choose to host comprehensive teacher-held courses. Does this process have to be so complex and time-consuming?
Annika Björlin-Delmar
Jun 3, 2021
Business development
MicroLearning, the digital learning trend
Microlearning is a growing trend for businesses looking to educate their employees, and many agree that it is the most effective teaching method, but...
Adam Eriksson
Apr 19, 2021
Business development
Why e-learning should be called e-training
Digital learning is about more than just making courses digital. To maximise the effect of digital learning there are many more actions to take.
Test Author
Dec 2, 2020
Business development
How you create a successful knowledge platform
There are several alternatives out there for a knowledge platform. In the article you get som tips on how a successful knowledge platform could look...
Adam Eriksson
Sep 17, 2020
Business development
The Google effect: How does it affect the way we learn?
Since the big search engines came to life, we have changed our way of looking at knowledge. We more often learn where it can be found, rather than...
Morten Spaniland
Jul 17, 2020
Business development
Preboarding gives new employees a better start
Preboarding is the time that runs from signed employment contract until the first working day. Use preboarding to streamline your onboarding process.
Annika Björlin-Delmar
Jul 6, 2020
Business development
Has working life adapted to the Swedes' search behavior?
Since 2014, we Swedes have more than doubled our use of search engines on the internet in our everyday lives. How customized is your organisation to...
Adam Eriksson
Jun 5, 2020
Helpdesk
How to create system support according to user needs
Self-service support for applications is getting more and more common. Integrating the self-service with the application makes it even easier for the...
Niklas Rosén
Apr 23, 2020
InfoCaption in action
Maintain the Knowledge After a Course With Push Training
Lärande bör inte enbart begränsas till kurser och utbildningstillfällen, utan behöver också finnas tillgängligt i arbetsdagen. Läs mer om push...
Niklas Rosén
Apr 23, 2020
Business development
Simplify documentation for a progressing organisation
It can be easy to create and share documentation that relates to the company's tasks, routines, systems or equipment. InfoCaption blog.
Adam Eriksson
Mar 25, 2020
Business development
The tool that can do wonders in the organisation's daily work
Processes - a word that makes many people sigh. Learn three success factors that make processes work wonders in guiding the organisation in daily...
Malin Wild
Mar 5, 2020
InfoCaption in action
Digital learning for employees without computers or permanent workplace
How to make digital information and knowledge accessible for employees who do not work from a computer or a permanent workplace.
Niklas Rosén
Jan 2, 2020
InfoCaption in action
Easily accessible knowledge streamlines education for new employees
With searchable information everyone has access to education at any time. This is how you can make an onboarding process for new employees more...
Niklas Rosén
Dec 2, 2019
InfoCaption in action
How to prevent what is taught from being forgotten
It's too often that employees get loaded with a lot of information in a short timespan. There's a big chance that much of what is tought will be...
Niklas Rosén
Oct 31, 2019
Business development
Be inspired by the gaming world - share knowledge like a pro
Does working life have anything to learn from these gamers when it comes to knowledge sharing?
Adam Eriksson
Oct 16, 2019
InfoCaption in action
How Vetlanda Municipality Created an Appreciated User Manual
To make all information about the payroll and HR system easily accessible and understandable, Vetlanda municipality created a manual for several...
Niklas Rosén
Aug 30, 2019
Business development
Create a sustainable public sector through knowledge sharing
Studies have shown that Swedens public sector will need to hire 500 000 new employees in ten years. With todays 1,5 million employes, that's a lot....
Nils Erik Wallman
Nov 19, 2018
Business development
Dare to be different
Being a bit different can be demanding in various situations and contexts. An employer who thinks outside the box comes with great benefits - for...
Adam Eriksson
Nov 9, 2018
Business development
Five Moments of Learning Need
The “Five Moments of Learning Need” model presented by Mosher and Gottfredson expands upon the need for several areas of learning as well as...
Morten Spaniland
Nov 9, 2018
Helpdesk
How Hogia supports their customers
Kundtorget has 333 500 logins and 170 000 views on its’ guides yearly. This of course makes the workload for our regular support much more...
Adam Eriksson
Nov 8, 2018
Helpdesk
The Borders Are Being Erased Between Education, Documentation and Support
Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. Knowledge articles, vodeo tutorials and internet forums...
Stefan Ekeroth
Jul 31, 2018
Business development
What is Performance Support, and how can it be used?
Many companies do little or nothing to cover informal learning. Here, we describe the importance of doing so with the help of Performance Support.
Morten Spaniland
Jun 28, 2018
Business development
Lack of knowledge may lead to stress and frustration among co-workers
Most people want to feel like they know their job and know they’re doing it well and it's important for our well-being. But what happens if we feel...
Niklas Rosén
Jun 19, 2018
Business development
How to prepare your workplace for Millennials
The millennials, also known as digital natives have grown up in a world where information is within reach everywhere, through a quick search. Does...
Morten Spaniland
Jun 4, 2018
Helpdesk
9 tips to achieve a world-class support
What does world-class support really mean? We see it as support service - constantly developing and improving through reusing and transferring...
Malin Wild
May 22, 2018
Business development
How to Introduce Something New
It can be tough to carry through big changes in an organization that has been walking in the same path for a long time. Read more to learn how to...
Nils Erik Wallman
Apr 26, 2018
Knowledge Management
Share Knowledge = Grow Together
It was once said that knowledge is power, and that might still be true in some cases. But if we share our thoughts and ideas, we can help eachother...
Adam Eriksson
Apr 6, 2018
Business development
Good Documentation Makes System Development More Effective
Save the details for the longer handbook. Easily accessible documentation on a level that is easy to absorb is important so that the system...
Adam Eriksson
Mar 27, 2018
E-learning
"Good Enough" Can Be Perfect in Daily Learning
What needs to happen for us to be able to call something e-learnig, and what is needed to make it work? In this article we explain why accessibility...
Morten Spaniland
Mar 27, 2018
Business development
Motivated Support Staff Creates Satisfied Customers - A Good Circle
First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this?
Malin Wild
Mar 5, 2018
Business development
Do You Offer Daily Learning?
To learn daily can sound like a tough task. But it's the easiest way to learn something! In this article you get to know how you can make your...
Morten Spaniland
Feb 19, 2018
Business development
How to Make the Users Love Your Systems!
Frustrated end users, courses that are too short for your systems and system owners or specialists that are bombarded by questions — sounds familiar?
Niklas Rosén
Feb 19, 2018
Business development
How to Make New Employees More Comfortable and Efficient!
Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world...
Adam Eriksson
Feb 19, 2018
Business development
Release the Knowledge! – Make Your Business Person-Independent!
An employee that has worked in the organization for many years decides to quit. This is just the person who knows the most about the workplace...
Emma Bergsten
Feb 19, 2018
Business development
Does It Take Lots of Time to Find Information at Your Workplace? — Here are a Few Good Tips
When information critical to your work is missing you need to stop and learn it somewhere, and sometimes it can take more time than you would hope....
Adam Eriksson
Feb 19, 2018