Courses are an investment in employee competence and organisational development – but they can also demand substantial resources. In addition to potential course fees and travel expenses, they...

When the Municipality of Älmhult relaunched together with InfoCaption, the goal was to create a shared space for knowledge that all employees could access. By integrating InfoCaption with their...

Welfare fraud is a topic that often receives media attention, but can sometimes feel distant from everyday life in a municipality. In reality, the issue is highly relevant, and for Boden it was...

A guest article by Cecilia Linder, Strategist and specialist in learning and development. When competency needs shift rapidly, new technologies continually emerge, and business models are constantly...

In an educational operation where many different roles and systems interact, IST Norway has developed a clear and easy-to-use start portal. By offering a target group-adapted and visually clear...

How do you navigate all the digital tools—and how do you know what applies? The Swedish Food Agency has developed a comprehensive handbook to provide the answers. It is designed to simplify the...

How do you build shared understanding in an organisation where the work is often demanding, responsible, and guided by laws and regulations? Gällivare Municipality's social services chose to take a...

What happens if you fall ill during your holiday? How many days off can you carry over? What does a deferred deduction mean? Many organisations receive the same types of questions time and time...

Offboarding – the process of an employee leaving the organisation – is often overlooked compared to onboarding. Yet, a well-executed offboarding process is essential for both the organisation and the...

Managing and creating knowledge materials within an organisation is a challenge that requires clear guidelines to ensure both quality and consistency. For large, global organisations like AFRY, this...

Many organizations are currently transitioning from Windows 10 to Windows 11. At Tornberget, a handbook has been developed to make the transition as smooth as possible. The handbook supports...

More and more organisations are seeking ways to streamline their workflows through automation. By integrating systems and creating seamless processes, it is possible to reduce the amount of manual...

Public access and confidentiality are complex areas that every municipal organisation must navigate. To address this, Sundsvall Municipality has developed a course that not only provides foundational...

Recruiting the right individual is one of the most critical undertakings for building strong and sustainable organisations. Yet, recruitment is also a complex endeavour, requiring clear criteria, a...

Learning quickly and adapting to change is becoming increasingly crucial for an organisation's success. This ability, known as "learning agility," has become a central competence for HR departments...

Managing workflows is a common experience for many in their daily work, often involving handling tasks internally or externally with customers. In Luleå Municipality, a workflow for e-services has...

When companies face significant changes, such as introducing new systems, employees and users must be properly supported to adapt quickly and continue working efficiently. One of the biggest...

How can we achieve the most effective workplace training? Employees often face new systems and processes they must master to perform their tasks efficiently. With the help of MicroLearning and...

Ensuring that knowledge is communicated effectively within an organisation is a challenge that many face. Humans have different ways of taking in information; some learn best by seeing and hearing,...

Workplace education has undergone significant changes in recent years. Digital courses have replaced full-day sessions and classrooms, increasing accessibility and flexibility. E-learning has...

Change and development happen everywhere and all the time. New smart solutions replace each other. But how do you ensure that the new solutions are used in an organization so that you actually reach...

Change is an inevitable part of today's labour market, and the implementation of new IT systems is often a central part of this change process. Despite large projects, many implementations are met...

Navigating a new system means venturing into unknown territory. For Tanum municipality's Plan & Map department, the transition to the map program myCarta meant ensuring that users could quickly and...

In the pursuit of operational excellence, process mapping emerges as a crucial strategy for businesses aiming to streamline operations and enhance productivity. While the concept of process mapping...

Unhealthy lifestyle choices, such as lack of physical activity, poor diet, and harmful alcohol habits, pose significant risks to health and quality of life. To address this challenge, Region...

Is your organisation facing the challenge of overflowing information and inefficient data management? This article highlights five signs that it's time to consider a centralised information platform....

In a changing work environment, where conditions require organizations to continuously work to optimize processes and widen the availability of knowledge, SLU (Swedish University of Agricultural...

QR codes have really become increasingly popular. We see it in apps like Swish and Mobilt BankID and on TV in news broadcasts and restaurants. This frequent use means that most people are comfortable...

In the school world, where the work involves handling crucial tasks for the student's future, the need for structured and efficient workflows is very important. To facilitate challenging working...

Most organizations do little or nothing to support this "informal" learning. In this article, we describe how Performance support tools can enhance learning.

More and more people are digitizing their education to save resources and make learning more efficient. Of course, this often gives a big profit, but you also lose the personal feeling. Here is a tip...

Behind every human interaction is a basic need to be seen and accepted. In society, social interaction forms an important basis for creating a community where different individuals can cooperate and...

Summer is, for many, a wonderful time of vacation or summer break - a well-deserved rest after winter and spring. It might also mean going to work for the first time. Statistics from Statistics...

A large part of an employee's workday consists of searching for and compiling information about their work tasks. Studies show that an employee, regardless of industry, spends almost two days a week...

A guide is someone or something that shows you the way when you are lost or need help. On a holiday, you might have a tour guide and a GPS in the car. For us at InfoCaption and our users, the word...

Companies rely heavily on data to make informed decisions in today's digital world. However, the sheer amount of data can often lead to confusion and inconsistency. To meet this challenge,...

Type 1 diabetes is a challenging and lifelong disease that affects both children and adults. Every year, around 1,000 children and the same number of adults are diagnosed in Sweden alone. The disease...

Social services have a fundamentally important social function with the mission of offering support and help to citizens in their most challenging moments, ensuring children's rights, and promoting...

The digitization of workplaces is increasing, but we need to learn more about how it affects the work environment and the strain on the brain. That is why it was gratifying to read about the Swedish...

In a labor market that is becoming increasingly dependent on collaboration between organizations, access to relevant and easily accessible information is of crucial importance. Sharing guidelines and...

Awareness and knowledge have increased in recent years regarding digital accessibility, but all too often, it is something that is still not prioritized. Digital accessibility is not just a...

Providing training for introducing new employees in a format that is easy to absorb and can also be edited with simplicity ensures that new employees get the best possible start in the new workplace.

That we humans are different is nothing new. The same applies to how we take in information and knowledge, where some of us prefer visual and auditory learning while others prefer to read themselves...

We at InfoCaption often talk about the importance of onboarding, and we try to live what we teach. Juliette started with us in February 2023 as a Customer Coach. In other words, she has just...

All businesses have a need for learning. Many also need the same type of learning as many businesses work in the same areas and therefore have similar skill requirements. This is particularly clear...

Many companies have to hold harder in their money during recessions. A hiring freeze is a common measure, which can cause serious problems when key people in the company resign, or for some reason...

How to best share knowledge within an organization can be challenging. At InfoCaption, we constantly work to simplify this task for as many organizations as possible. One of our heart issues is that...

A challenge in a working day with a constant battle of meetings and training is to make them relevant, effective, and engaging. However, it is easier said than done, and unfortunately, you sometimes...

Using text instructions is not always pedagogical enough when you're teaching employees how to perform tasks with a focus on increasing safety. Especially when it comes to the risk of harming the...

In most businesses, there are a variety of routines with the aim of ensuring quality and giving employees support during their working day. However, routines are often lacking in how to create and...

During our working day, we need to learn new things at different times. For example, when there is a change, and we need to work in a new way, or when one of the systems we work in has been updated...

Change is a natural part of working life. An increasingly common example is when new systems and accompanying new ways of working will be introduced into the business. Establishing these new ways of...

In organizations, it is essential to create conditions, so employees do not become too dependent on each other to perform their tasks. When you always need to turn to a colleague to consult or learn...

We all know how overwhelming it can be to be newly hired. There are many new things to be learned simultaneously, both in terms of knowledge and work environment. Many feel knocked out by the end of...

That systems undergo updates or are replaced entirely is a natural part of many people's work. Changes like these make high demands on both the organization and the employee. Instructions and...

By creating work procedures that ensure clarity and are easy to implement, you can introduce users to new systems quickly and painlessly. If you provide an education that's always available to the...

You have probably heard many times about employees who express dissatisfaction with a system or a routine when it may just be that they do not see their part in the whole. If you can help employees...

Getting assistance in your daily work when needed is the foundation for Performance support that we at InfoCaption frequently advocate. By centralizing working documents and processes, you save both...

All organizations, sooner or later, go through changes, big or small. For the employee, this most often means new ways of working, which for some can mean some uncertainty and anxiety. To reduce...

Many organizations face critical situations where information must be updated and relevant to work steps and business development. Among other things, this fits in well with meal planning for public...

The fact that humans are different is nothing new. We are different in the way we want to consume information and knowledge; some of us want to see and hear while others prefer to read the same...

Many organizations have several mission-critical systems that are used internally and affect people outside their organization. It is, therefore, important that the methods are used correctly....

During the pandemic, many of us got used to working from home and thus skilled at using programs like Teams. But the kind of digital tools that facilitate collaboration between employees who are not...

Many organizations have several business-critical systems that are used internally and affect people outside their organization. It is therefore essential that the systems are used correctly....

Putting together a training course that teaches a seemingly complex subject should not have to cost the organization large amounts of time and resources. Regardless of who possesses the knowledge, it...

Many companies and organizations most certainly have employees who possess essential knowledge for the business. How to share this knowledge simply and effectively is one of the heart issues for us...

The pandemic has forever changed our working day. For many of us, for example, teleworking from a home office is no longer just a flexible opportunity that the employer provides but a normal part of...

In recent years, gamification has become a common way for companies to activate and motivate their users. A clear example is Niantic, the company which in 2016, together with Nintendo, launched the...

To work customer-oriented and with the customer in focus has acted as keywords for a long time to emphasize the importance of a deep customer relationship and a good customer understanding. However,...

All people have been exposed to stress at some point in their working lives. When the demands on the workplace increase and feel overwhelming, the need for recovery also increases. But with good...

You've probably done a Google search to figure out how to solve a problem and then been directed to a YouTube video. On Youtube, there are guides on everything from how to use a certain program to...

In today's society, we are used to the fact that all the information we receive is just a push of a button away. Studies today on the subject show that we suffer from a so-called digital short-term...

In many ways, the Corona Pandemic has turned our lives upside down. Although it has been challenging for many, there are also positive effects from this transformative situation when we look at...

Updates and changes to systems often place great demands on both the organisation and employees. For over fifteen years, 13,000 employees, 1,500 administrators, and 500 managers at Region Uppsala...

Throughout the workday, everyone in an organization is required to learn new things at various times, like when a new system is to be implemented. When introducing new systems, many system vendors...

The concept of MicroLearning was brought up in 1963, but its digital journey started in the mid-1990s along with the internet's revolution. This digital form of education has made an incredible...

With high staff turnover, rapid changes and scarce resources, digitalisation of education is becoming increasingly important. However, making education digital is neither the only nor the most...

Sometimes, you need more information or knowledge to perform your duties. A good way to store and then quickly reach out with knowledge and information in the business is to use a knowledge platform....

Google is one of our most important sources of knowledge. With the help of search engines on the Internet, knowledge has become available - anytime and anywhere. Has it changed the way we learn? Is...

”You never get a second chance to make a first impression” is a saying you have probably heard. Though it may sound a bit harsh, it is a good source of inspiration when developing your organisation....

The survey "Swedes and the Internet" by the Internet Foundation shows that since 2014 we Swedes have more than doubled our searching on search engines, such as Google and Bing. In 2019, 97% of people...

Systems and applications can get a bad reputation if users experience difficulties with understanding how to work in it. The system might actually be bad, but in many cases, it's just difficult to...

After an introductory course, the competense needs to be maintained or users needs further training and be reminded. Easy guides as "tips and tricks" and "shortcuts in the system" can be great...

It is easy to fall into the trap that everything needs to be well planned and evaluated before it can be made public. Looking at documentation and instructions for systems or work tasks, for example,...

Processes - a word that makes many people turn their backs, sigh, and think that everything is impossible and that no one will ever agree. Projects within business analysis and improvement work have...

Far from everyone uses a computer or work in different computer systems in their everyday workday. Examples may include cleaning agents, craftsmen and technicians. Regardless of our profession, there...

When knowledge and information are documented and made available digitally, it is made possible to access them whenever and wherever you are. This is a win-win for both coworkers and the organization.

We’re easily fooled to push out too much information at the same time when we want to teach our coworkers something new. If we instead try to educate on an overall level, we can create a general...

A "gamer", meaning someone who actively plays computer/video games, lives in a world of constant transfer of knowledge. It can be strategies to overcome a certain element, tips, or other useful...

“When the left hand doesn’t know what the right hand is doing” is a common saying with negative meaning and describes a phenomenon that can cause negative effects in a business. It is important that...

It can be hard to start creating in a new organisation. Even though you are qualified, know your job and have a positive attitude, new computer systems, ways of working and routines still demand your...

A few months ago, I met a very influential person in the public sector. I was there for a different reason, but still got a good insight into what SKL (Swedish Association of Local Authorities and...

Being a bit different can be demanding in various situations and contexts. Not least so when entering the labor market. But, if you are lucky enough to meet an employer who is also thinking outside...

Concepts such as Performance Support and 70-20-10 are challenging the traditional idea that courses are the most essential form of workspace and industry learning. The “Five Moments of Learning Need”...

Hogia is a company developing business systems, software for staff administration and transport solutions. Hogia is a wide organization, with many smaller companies focusing on specific markets to...

Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. This is in large part due to YouTube, Google and various Internet forums providing vast amounts of...

According to the 70-20-10 model, most learning in the workplace doesn't happen through courses but in daily work. Most organizations do little or nothing to support this "informal" learning. In this...

Whatever the situation, you can never do more than your best with the prerequisites at hand. If co-workers lack the tools necessary to do their job to the best of their ability it may create a lot of...

We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...

What does world-class support really mean? At InfoCaption, we believe that it means a support service that is constantly developing and improving through reusing and transferring knowledge to both...

Routines. They help us perform tasks better and faster, but they can also hinder development. With fixed practices, there is the risk that a sense of security is created that we want to hold onto,...

It was once said that knowledge is power, and that might still be true in some cases. But if we share our thoughts and ideas, we can help eachother out and proceed faster. Share what you know with...

Easily accessible documentation that is also easy to absorb is essential for a system developer. ”Easily accessible” means that the documentation must be available where needed or in a central...

What needs to happen for us to be able to call something e-learnig, and what is needed to make it work? In this article we explain why accessibility is more important than quality. Almost unavoidable...

First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...

The first entry of Guide of The Month in 2018 is NCC:s project, ”More effective review processes”, a digitalization project that has resulted in inspiring and well-made instructions. In a logical and...

Daily learning can sound a pain, but it is the easiest way to learn something!

Frustrated end users, courses that are too short for your systems, and system owners or specialists that are bombarded by questions — sound familiar?

Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world places routines. Many of you can agree that it feels...

Let all of your employees share their knowledge by documenting and saving important information on a knowledge database. This minimises the risk of losing knowledge when they leave the workplace.

For a business to run smoothly and effectively it may be a good idea to remove all unnecessary obstacles in it’s work, one of these obstacles could be a lack of information or knowledge. When...