Helpdesk
Train and certify external partners using a digital portal
How do you train independent installers across five countries while ensuring the same quality everywhere? See how Willab Garden solved it with a...
INFOCAPTON BLOG
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Helpdesk
How Sölvesborg's IT service gathers all knowledge in one place
IT service in Sölvesborg has gathered routines, contingency plans, and knowledge in a portal. Read how they built a knowledge base for the entire...
Axel Österlund
Apr 29, 2026
Helpdesk
5 key areas to succeed with your Customer Success Strategy
Working with customer success is a critical factor for you and the customer's success. Read about five key areas to take your strategy to the next...
Elin Lundqvist
Nov 10, 2021
Helpdesk
How to create system support according to user needs
Self-service support for applications is getting more and more common. Integrating the self-service with the application makes it even easier for the...
Niklas Rosén
Apr 23, 2020
Helpdesk
How Hogia supports their customers
Kundtorget has 333 500 logins and 170 000 views on its’ guides yearly. This of course makes the workload for our regular support much more...
Adam Eriksson
Nov 8, 2018
Helpdesk
The Borders Are Being Erased Between Education, Documentation and Support
Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. Knowledge articles, vodeo tutorials and internet forums...
Stefan Ekeroth
Jul 31, 2018
Helpdesk
9 tips to achieve a world-class support
What does world-class support really mean? We see it as support service - constantly developing and improving through reusing and transferring...
Malin Wild
May 22, 2018