Provide support with a more efficient way of working
To improve well-being in the workplace and create a motivating and developing employee experience, there must be safety and support. Through needs-based, easily accessible learning, employees can be guided through the tasks. Where the motivation is, directly in the workflow.
Become a learning organization
Investing in knowledge support for employees naturally leads to increased competence development. By offering self-help in the working day, you prepare the foundation for becoming a learning organization. Above all, it generates more efficient workflows, which in turn creates a more productive, and thus profitable, organization.
What is Workflow learning?
Workflow learning is learning and support that is available directly in the workflow while tasks are being performed. Unlike more traditional learning, the focus here is on providing immediate and efficiency-enhancing benefits.
How does it work for the employee?
The guides are context-sensitive, i.e. the guides that are presented are adapted to the task you are working on. Whether it's about sending travel invoices or making a new Powerpoint presentation.
The help is available just a click away, on the same screen as you work. This means that you move on faster with work tasks, without interruption, either to look around for help or to ask a colleague. We know that it takes time to get back into the workflow.
How does it work behind the scenes?
The help is made available to the user via a web extension, a Windows app, or an API.
Guides and support materials are produced, administered, and maintained in a knowledge portal.
Finally, content and knowledge support are easily linked together to websites or programs. Then the right guide is displayed at the right time!
We see it as using InfoCaption as a compass and the content of the website as a map.
Trond Kristiansen, Counsellor, Section E-health - Nordlandssykehuset
Do you want to know more?
We are happy to show how InfoCaption can support your organization to achieve a more efficient working day with workflow learning.
Fill in the form and we will contact you to book a demo!