Share knowledge within and outside the organisation.
InfoCaption is a platform for creating, collecting and sharing guides, instructions, routines, courses and processes - either internally or to customers. We want it to be easy to share what you know so that the next person can quickly access it, precisely at the moment of need.
InfoCaption increases employee productivity, streamlines learning in the organisation and facilitates charting of the structure of the organisation.
What does your organisation want to achieve?
Create easily accessible information
It should be easy to pass on knowledge, between employees or to customers. Create, collect and share guides with screen recordings, video, image or text. The knowledge can be made available via search pages or as context-sensitive help directly in applications and on web pages.
The more content the platform contains, the lower the load on support functions and other people who spend a lot of time answering questions. When knowledge is available at all times, the service to the users is also improved.
Streamline the workday
Prevent unnecessary stops in the workday, caused by employees having to look for instructions on how to perform a task. Knowledge that is available whenever the user is in need creates the conditions for a more focused and efficient working day.
Measure and analyze results
Use the platform's various functions for statistics and follow up relevant KPIs for the organisation, for example cost savings thanks to the replacement of manually handled cases with digital guides.
Reduce personal dependency
When knowledge is shared, it no longer becomes linked to a specific person. This means that people that coworkers earlier depended on can be relieved, and instead focus on their main tasks. Documenting and sharing knowledge also ensures it stays within the organisation, even when an employee leaves the workplace.
Digitize learning and skills enhancement
By introducing digital education, as a supplement or substitute for classroom education, you get greater effects of learning. Digital education is always available to participants - regardless of time and space - and especially when knowledge is to be applied in reality.
The method is effective in the onboarding process, for example. New employees are introduced without waiting for a supervisor, having access to the course material for rehearsal. In addition, time and costs for travel, teachers and premises are saved.
Use the inhouse knowledge
Instead of hiring consultants or specialists - let employees in the organisation who already have the knowledge create the course material. Create courses and introductions with video, image, text, screen recordings and knowledge tests.
Easily reuse already created material. Package guides, processes and links to external material along with a knowledge test to quickly create a course.
Ensure the level of knowledge
Use the platform's follow-up tool to see how far participants have come in courses, which have been approved and to follow up results on knowledge tests. You can also give participants a certification in completed courses in the form of diplomas.
Maintain skills development
Provide course and learnig materials in the form of searchable guides to maintain desired levels of knowledge and enable repetition. Use the MicroLearning tool to schedule automated mailings with new knowledge or reminders to the employees.
Engage the organisation
Give the employee an overview of their role in the organisation by clarifying work methods, routines or changes in the organisation. When employees can easily understand a workflow or process, it is much easier to create engagement - an important success factor for building a long-term structure.
Make it easy to understand
Prevent information from being misunderstood by linking process maps with instructive guides. Then employees can easily gain insight into both what to do and how to do it.
Skip the specialists
It should be easy to document and share information. With easily handled tools you can quickly and smoothly create processes, document work methods and routines, and structure the knowledge that is found within the organisation.
Make everyone work in the same way
When information and knowledge are easily accessible, it becomes easy for the entire organisation to follow the routines and goals that have been set. User-friendly search pages for processes and guides creates the conditions for always having access to the vital instructions. The result: everyone works in the same way and the quality of work done is increased.
In the City of Gothenburg, the InfoCaption platform is the central hub for all of the city’s functions where the users get help in their daily support issues.
Pontus Ågren, System Owner – City of Gothenburg
The possibilities with InfoCaption are many:
Record from a computer screen to show how something works in a system.
Instruct with text, image or embedded media.
Use video files, either from your computer or phone.
Describe the organisational structure and make it easy to follow.
Test users' knowledge. Certify them in systems or subjects.
Create digital courses to educate employees or customers.
Packing different types of information into handbooks and manuals.
Create workflows and connect descriptive instructions on how something is done.
Display guides directly where users are via browser plug-in, Windows application or API for integration.Read more
Create scheduled mailings with guides or courses that are sent to users.Read more
Search Pages & Portals
Create search pages and self-help portals to make it easy to find what you are looking for.
Generate printable QR codes that can be scanned with mobile for assistance on a physical place.
Get access to already produced guides about Microsoft Office, Microsoft Teams, Windows and more.Read more
Statistics & Reports
Follow up display statistics and course results, measure ROI and learning in the organisational.
Synchronize to AD
Match contacts in AD systems directly in InfoCaption for automatic user management.
With SSO, it becomes easier to manage user account for users.
Cloud-based or On-premises
InfoCaption can either be placed in our cloud or on your own server.