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How to create system support according to user needs

HelpdeskBusiness developmentInfoCaption in action 5 min. read

Be inspired by the gaming world - share knowledge like a pro

Performance SupportBusiness development 6 min. read

What happens after a course?

E-learningKnowledge ManagementPerformance SupportBusiness development 2 min. read

Create a sustainable public sector through knowledge sharing

Business development 5 min. read

Dare to be different

Business development 3 min. read

Five Moments of Learning Need

Business development 6 min. read
How Hogia supports their customers
HelpdeskKnowledge ManagementBusiness development

Hogia is a company developing business systems, software for staff administration and transport solutions. Hogia is a wide organization, with many smaller companies focusing on specific markets to...

The Borders Are Being Erased Between Education, Documentation and Support
E-learningHelpdeskKnowledge ManagementPerformance SupportBusiness development

Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. This is in large part due to YouTube, Google and various Internet forums providing vast amounts of...

Why You Should Start With Performance Support
E-learningPerformance SupportBusiness development

The 70-20-10 model tells us that most of what we learn in our work life is not through courses, but by dealing with our daily assignments. Many organizations do very little or nothing to cover...

Lack of knowledge may lead to stress and frustration among co-workers
Performance SupportBusiness development

Whatever the situation, you can never do more than your best with the prerequisites at hand. If co-workers lack the tools necessary to do their job to the best of their ability it may create a lot of...

How to prepare your workplace for Millennials
E-learningKnowledge ManagementPerformance SupportBusiness development

We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...

9 tips to achieve a world-class support
HelpdeskBusiness development

What does world-class support really mean? At InfoCaption, we believe that it means a support service which is constantly developing and improving through reusing and transferring knowledge, to both...