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5 key areas to succeed with your Customer Success Strategy

HelpdeskBusiness developmentSupport 8 min. read

Why employers should pay attention to knowledge-related stress

Knowledge ManagementBusiness development 3 min. read

The future of learning is in the ”flow”

Performance SupportBusiness developmentWorkflow learning 3 min. read

Streamline software introduction with context-sensitive help

Knowledge ManagementBusiness developmentInfoCaption in action 4 min. read

Create user success when implementing new systems

Knowledge ManagementPerformance SupportBusiness developmentInfoCaption in action 5 min. read

MicroLearning, the digital learning trend

E-learningBusiness development 5 min. read
Why e-learning should be called e-training
E-learningKnowledge ManagementPerformance SupportBusiness development

With high staff turnover, rapid changes and scarce resources, digitalisation of education is becoming increasingly important. However, making education digital is neither the only nor the most...

How you create a successful knowledge platform
Knowledge ManagementBusiness development

Sometimes you lack the information or knowledge that is needed to do your work and need to find out in order to proceed. A great way to store and distribute this kind of knowledge and information in...

The Google effect: How does it affect the way we learn?
Business development

Google is one of our most important sources of knowledge. It has also made the knowledge available from anywhere, and at all times. Has it also changed the way we learn? And has it been a positive...

Preboarding gives new employees a better start
Business developmentInfoCaption in actionOnboarding

”You never get a second chance to make a first impression” is a saying you have probably heard. Though it may sound a bit harsh, it is a good source of inspiration when developing your organisation....

Has working life adapted to the Swedes' search behavior?
Knowledge ManagementPerformance SupportBusiness development

The survey "Swedes and the Internet" by the Internet Foundation shows that since 2014 we Swedes have more than doubled our searching on search engines, such as Google and Bing. In 2019, 97% of people...

How to create system support according to user needs
HelpdeskBusiness developmentInfoCaption in action

A lot of systems and applications get a bad reputation when users have a hard time to understand how to use them. You have probably said or heard colleagues say "this piece of crap program..." many...