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How to create system support according to user needs
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Business development 6 min. readHogia is a company developing business systems, software for staff administration and transport solutions. Hogia is a wide organization, with many smaller companies focusing on specific markets to...
Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. This is in large part due to YouTube, Google and various Internet forums providing vast amounts of...
The 70-20-10 model tells us that most of what we learn in our work life is not through courses, but by dealing with our daily assignments. Many organizations do very little or nothing to cover...
Whatever the situation, you can never do more than your best with the prerequisites at hand. If co-workers lack the tools necessary to do their job to the best of their ability it may create a lot of...
We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...
What does world-class support really mean? At InfoCaption, we believe that it means a support service which is constantly developing and improving through reusing and transferring knowledge, to both...