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Process Mapping 101: A Guide to Boosting Organisational Efficiency

In the pursuit of operational excellence, process mapping emerges as a crucial strategy for businesses aiming to streamline operations and enhance productivity. While the concept of process mapping may seem daunting to many, this article aims to simplify the process and equip readers with the necessary knowledge and skills to navigate towards a more efficient organisation.

Understanding Process Mapping

At its core, process mapping is a visual representation of how a process flows from start to finish. It involves breaking down complex workflows into manageable steps, decision points, and interactions, documented in various formats like flowcharts or swimlane diagrams, tailored to the process's complexity and purpose.

Benefits of Process Mapping

Process mapping offers a multitude of benefits for organisations striving for efficiency and effectiveness.

Clarity and Transparency

Process mapping brings clarity to intricate workflows, simplifying understanding.

Identifying Inefficiencies

Visualizing the entire process exposes inefficiencies and bottlenecks, allowing targeted improvements.


Process mapping promotes consistency and quality across operations by standardizing procedures.

Enhanced communication

Serving as a common language, process mapping fosters collaboration among team members.


Getting Started with Process Mapping in 7 Steps

1. Define the Process

Clearly outline the process's scope, inputs, outputs, and objectives for effective mapping.

2. Identify Stakeholders

Engage stakeholders familiar with the process to enhance mapping and secure commitment.

3. Gather Information

Collect data through observations, interviews, and documentation, detailing each step.

4. Choose the Right Tool

Select a suitable mapping method based on process complexity and desired detail.

5. Create the Map

Use chosen tools to create a step-by-step process map, ensuring clarity and accuracy.

6. Analyze and Improve

Critically analyze the map to identify improvement opportunities like bottlenecks or delays.

7. Implement Changes

Implement identified improvements and monitor their impact for sustained efficiency.



Process mapping is a powerful tool for optimizing workflows and driving efficiency within organisations. By simplifying the mapping process and following a structured approach, organisations can eliminate waste, unlock potential, and achieve sustainable growth. Embrace process mapping as a fundamental practice in your pursuit of operational excellence, paving the way for a more streamlined and productive future.


Do you want to be able to quickly create interactive processes for your organisation?

Map | Structure with processes


The Author

At the blog, we share inspiration and knowledge about digital learning and Performance Support, and inspiring cases from our customers.

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Annika Björlin-Delmar InfoCaption

Annika Björlin-Delmar