In an educational operation where many different roles and systems interact, IST Norway has developed a clear and easy-to-use start portal. By offering a target group-adapted and visually clear interface, the portal has become a central resource for guiding users correctly, regardless of whether they work in preschool, primary school or upper secondary school.

Who are IST?

IST is a Swedish company operating in Sweden, Norway, and Denmark. It specialises in digital solutions for schools and education. It develops systems for scheduling, student administration, and communication between home and school. The goal is to simplify everyday life for students, guardians, teachers, and administrators.

IST has used InfoCaption to collect guides, manuals and instructions in a clear structure as part of its user support. The aim is to make it easier for users to find the correct information when needed, regardless of role or system.

Clear structure with subject-specific sub-portals

IST Norway's start portal in InfoCaption is divided into different areas of activity. Each area has its own sub-portal with content tailored to that particular subject. These areas include Grunnskole, Videregående and Barnehage / SFO / AKS. The structure means the user quickly recognises themselves and can navigate to relevant content without searching through unsorted information.

A knowledge bank that creates an overview and security

The Grunnskole sub-portal shows how a clear structure makes valuable content in everyday life. It includes, among other things, handbooks for different roles, guides linked to the educational year, change documentation, operational information, and an overview of upcoming features. This helps the user understand both what is new and how different work steps should be handled.

The portal functions as more than an archive. It is a practical guide that facilitates work and creates structure and clarity, especially in an activity where many professional roles must cooperate.

An example that can inspire

This is also an example that can inspire other organisations. By collecting guidance, guides, and support materials in a clear portal structure, not only is an overview created, but also a more accessible and coordinated use of digital tools. IST shows how a well-thought-out approach can simplify everyday work for different users and contribute to a more uniform understanding of working methods and routines.

Tone Innerdal, Head of Customer Success at IST, describes their thoughts about the portal and how it connects to IST's overall goals. She says:

"At IST, we have a clear focus: to make it easy for our customers to help themselves. That's why we have taken advantage of the possibilities in InfoCaption to build a portal that gives each user relevant support, tailored to their area of ​​operation. The portal is accessed directly from our solutions and consists of four entrances leading users to their business portal. Each portal follows the year's wheel, so the user is always met with the most current content for their period. In addition, you can search our entire guide library and find operational status and change documentation, all collected in one place, directly in your work system. This makes it easy to find, understand, and help yourself. The fact that InfoCaption highlights our work as Guide of the Month is confirmation that we succeed in putting the customer's needs first."

Well done, IST Norway, and congratulations on the guide of the month, we say at InfoCaption!

IST Norway receives the Guide of the Month award

Every month, we at InfoCaption select a Guide of the Month - a guide we want to highlight a little extra because of its value in the organisation. As a thank you to the person(s) who created the Guide of the Month, we donate 1,000 SEK monthly to Hand in Hand Sweden, which fights poverty by creating more jobs in vulnerable countries. Hand in Hand works with the "help to self-help" model, which aligns with InfoCaption's mission "to make it easier for employees to help each other".