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Facilitate changes with digital support

All organizations, sooner or later, go through changes, big or small. For the employee, this most often means new ways of working, which for some can mean some uncertainty and anxiety. To reduce anxiety and practical problems that the employee may encounter in everyday work due to these changes, well-thought-out support may be in order. Therefore, it should be easy to design the help that employees need to cope with the challenges that a change can bring.

A new way to help

Most of us have at some point seen a lecture or been in a classroom where a speaker, teacher, or student had to connect their equipment to the technology in the room. This can be a challenge, partly because the technology between different surfaces differs, but also because not everyone may have the knowledge to, for example, extend the screen so that the presenter's view ends up on the screen that the audience is not supposed to see. Finding the help you need in situations like this should be easy.

At InfoCaption, we advocate ways of working that enable more people to take in information using different methods. Therefore we have made it possible to share instructions and guidance differently. This month we have chosen to highlight the Kammarkollegiet, which has produced instructions that should be helpful in the physical workplace. By placing instructions in places where they are needed, you make it easier for both new and experienced employees; we are all ultimately human beings who simply cannot remember every instruction for every occasion by heart.

Kammarkollegiet informs its employees about how to find the office or, for example, use the equipment in the meeting rooms through well-placed QR codes that lead to informative guides.

Erika Sörnäs (Acting unit manager at IT support, department for Development and Digitalisation), Kammarkollegiet, further explains:

When we changed premises at Kammarkollegiet, several challenges were added, where we needed to find a uniform way to guide our employees through the change that took place both in the physical and digital work environment.

Through the use of QR codes, we can guide our employees correctly in both of these environments. Regardless of whether they need help with, for example, a map of the office or a guide on how the equipment in a meeting room works, the approach is the same for our employees.

With InfoCaption, we have been able to gather our entire IT support portal in the same place, and with the help of QR codes, employees can immediately find precisely the information they need.

MG_Blogg_featured_22KammarkollegietClick here to see one of the Kammarkollegiet's guides shared with a QR code.

Kammarkollegiet receives the Guide of the Month award

Every month we at InfoCaption appoint the Guide of the Month - a guide that we want to highlight a little extra because of its value to create in the organization. As a thank you to the person(s) who created the Guide of the Month, we donate SEK 1,000 every month to the organization Hand in Hand Sweden, which fights poverty by creating more jobs in vulnerable countries. Hand in Hand works with the "help to self-help" model, which aligns with InfoCaption's mission "to make it easier for employees to help each other."

We in the InfoCaption team think this is an excellent initiative from the Kammarkollegiet from several aspects: They have produced instructions for employees to take part in and, at the same time, making them available in the places where they are needed. Kommarkollegiet's employees now have access to knowledge that facilitates their physical workday, which is worth celebrating.


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The Author

At the blog, we share inspiration and knowledge about digital learning and Performance Support, and inspiring cases from our customers.

Feel free to contact the author if you have questions or want to discuss the article.

Björn Johansson InfoCaption

Björn Johansson