Facilitate changes with digital support

All organisations, sooner or later, go through changes, big or small. For the employee, this most often means new ways of working, which, for some, can bring uncertainty and anxiety. To reduce anxiety and practical problems that the employee may encounter in everyday work due to these changes, well-thought-out support may be in order. Therefore, it should be easy to design the help that employees need to cope with the challenges that a change can bring.

A new way to help

Most of us have at some point seen a lecture or been in a classroom where a speaker, teacher, or student had to connect their equipment to the room's technology. This can be a challenge, partly because the technology across different surfaces varies, but also because not everyone may have the knowledge to, for example, extend the screen so that the presenter's view ends up on the screen the audience is not supposed to see. Finding the help you need in situations like this should be easy.

At InfoCaption, we advocate ways of working that enable more people to absorb information through different methods. Therefore, we have made it possible to share instructions and guidance in different ways. This month, we have chosen to highlight the Kammarkollegiet, which has produced instructions that should be helpful in the physical workplace. By placing instructions in places where they are needed, you make it easier for both new and experienced employees; we are all ultimately human beings who simply cannot remember every instruction for every occasion by heart.

Kammarkollegiet informs its employees how to find the office or, for example, use the equipment in the meeting rooms via well-placed QR codes that link to informative guides.

Erika Sörnäs (Acting unit manager at IT support, department for Development and Digitalisation), Kammarkollegiet, further explains:

When we changed premises at Kammarkollegiet, several challenges arose, requiring us to find a uniform way to guide our employees through the change that took place in both the physical and digital work environments.

By using QR codes, we can guide our employees effectively in both environments. Regardless of whether they need help with, for example, a map of the office or a guide to how the equipment in a meeting room works, our employees follow the same approach.

With InfoCaption, we have been able to consolidate our entire IT support portal in one place, and with QR codes, employees can quickly find the information they need.

Click here to see one of the Kammarkollegiet's guides shared with a QR code.

Kammarkollegiet receives the Guide of the Month award

Every month, we at InfoCaption appoint the Guide of the Month - a guide that we want to highlight a little extra because of its value to the organisation. As a thank you to the person(s) who created the Guide of the Month, we donate SEK 1,000 every month to the organisation Hand in Hand Sweden, which fights poverty by creating more jobs in vulnerable countries. Hand in Hand works with the "help to self-help" model, which aligns with InfoCaption's mission "to make it easier for employees to help each other."

We in the InfoCaption team think this is an excellent initiative by the Kammarkollegiet in several respects: they have produced instructions for employees to take part in and, at the same time, made them available where they are needed. Kommarkollegiet's employees now have access to knowledge that facilitates their physical workday, which is worth celebrating.

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