Help employees find their way in the maze of knowledge

You have probably heard many times about employees who express dissatisfaction with a system or a routine, when it may just be that they do not see their part in the whole. If you can help employees understand their place overall, you can counteract a defeatist attitude like this. So how do you do it?

Create an understanding of the overall picture

Most of us can relate to being in a complex work situation with many parties involved, where both simple and advanced tasks need to be performed. Above all, the tasks need to be performed at the right times relative to one another. Submissions, reviews, and confirmations are all essential components of such a process.

For an individual to be in an excellent position to understand the whole of a multifaceted work task, one must start with the simple: what do I need to do? By creating easily accessible process maps with clear role divisions specifying who should do what, you simplify the workday for employees whose work is process-based. On top of that, you reduce the knowledge-related stress associated with knowing your place as a whole.

Åmål municipality helps its employees find their place within the whole through processes that map the tasks within each administration.

Pia Carlsson (Business Developer), Åmål municipality, continues:

The municipality of Åmål works to map and document processes in many operational areas. The purpose is to ensure quality, improve the work in line with current legal requirements, and develop operations with the customer in focus.

The activities involved in meeting the individual's needs become clear when the entire process is viewed from the individual's perspective. Then, we, as employees in the business and across business boundaries, can also discuss how we can simplify, improve, or renew different parts of the process.

With the support of InfoCaption's process module, we now have a simple, user-friendly tool in Åmål municipality that will eventually be used by more employees in operations.

 Click here to see one of Åmål municipality's processes (in Swedish)

Åmål municipality receives the Guide of the Month award

Every month, we at InfoCaption appoint the Guide of the Month - a guide that we want to highlight a little extra because of its value in the organisation. As a thank you to the person(s) who created the Guide of the Month, we donate SEK 1,000 every month to the organisation Hand in Hand Sweden, which fights poverty by creating more jobs in vulnerable countries. Hand in Hand works with the "help to self-help" model, which aligns with InfoCaption's mission "to make it easier for employees to help each other."

We in the InfoCaption team think this is an excellent way to work: By mapping work processes and creating guides that describe tasks, the everyday working lives of many employees in the municipality have been simplified. We think that is worth celebrating.

Do you want to learn more about how you can get started with process mapping in your business?