Building e-services is often a team effort. Several people are involved, and many decisions need to be made; the process can easily become scattered. To create clarity and structure, Atherfold Consulting has developed an interactive guide in InfoCaption—a digital support tool that gathers the entire workflow for e-service builders in one place.

Open ePlatform is utilised by numerous municipalities to create, publish, and manage digital workflows (e-services) that residents and employees use in their daily lives. When multiple areas of expertise are involved, it becomes crucial to have a shared foundation to build on—something the guide helps provide.

A guide that provides direction and confidence

The guide is based on a well-known need: to follow a transparent process from idea to finished digital service via an e-service. Instead of scattered documents and verbal routines, there is now a cohesive, interactive structure that outlines the entire workflow.

This is not about micromanaging, but about creating confidence in how the work fits together—what needs to be done, when, and by whom. Guides, process maps, and concrete examples provide both an overview and support in daily work, whether you have extensive experience with the platform or are new to it.

A way of working that evolves together

An appreciated part of the initiative is that the guide also clarifies the interaction between operations, digitalisation, and communication. When multiple units share responsibility, a common understanding of roles, quality, and follow-up before launch is needed.

By building everything in InfoCaption, the structure becomes easy to find, share, and update as the organisation evolves. This ensures that the way of working not only functions today but also remains effective over time.

Support that evolves with needs

In addition to the process itself, the guide also includes resources for analysing needs and helps capture ideas and suggestions from the organisation. This creates a more long-term way of working, where improvements are made continuously. The material is constantly evolving and serves as a shared space for all aspects of e-service development, including guidelines, training plans, recorded meetings, and presentation materials.

In the future, AI support for text review is also planned to be integrated, which will help ensure quality and alleviate the burden on the communications department.

A part of daily work

To make the guide as accessible as possible, Atherfold Consulting has published it as a tab directly in Teams. This means all support is available where users already work, close at hand, simple, and always up to date.

The response from e-service builders has been very positive. Many highlight the clarity, simplicity, and the fact that the entire way of working is now gathered in one platform that also supports communication and collaboration.

"The training portal functions as a hub for everyone building e-services. It contains guides that inspire and engage, provide knowledge and momentum. The idea is for the concept to create confidence and energy to collectively accelerate work, which in turn strengthens the municipality’s digitalisation efforts."

– Camilla Alenäs, Atherfold Consulting

An example of how structure can simplify everyday work

Atherfold Consulting’s work demonstrates how clarity, accessibility, and collaboration can make a significant difference in digital development. When processes, roles, and tools are aligned, it becomes easier to collaborate and create e-services that are genuinely used and continue to evolve.

Congratulations to the guide of the month - Atherfold Consulting’s interactive guide for e-service builders!

Atherfold Consulting awarded Guide of the month

Every month, we at InfoCaption select the Guide of the Month—a guide we want to highlight for the value it creates within the organisation. As a thank-you to the person or people who created the Guide of the Month, we donate 1,000 SEK each month to Hand in Hand Sweden, an organisation that fights poverty by creating more jobs in vulnerable countries. Hand in Hand works with the “help to self-help” model, which aligns with InfoCaption’s own mission: “making it easier for employees to help each other.”