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After an introductory course, the competense needs to be maintained or users needs further training and be reminded. Easy guides as "tips and tricks" and "shortcuts in the system" can be great...
It is easy to fall into the trap that everything needs to be well planned and evaluated before it can be made public. Looking at documentation and instructions for systems or work tasks, for example,...
Processes - a word that makes many people turn their backs, sigh, and think that everything is impossible and that no one will ever agree. Projects within business analysis and improvement work have...
Far from everyone uses a computer or work in different computer systems in their everyday workday. Examples may include cleaning agents, craftsmen and technicians. Regardless of our profession, there...
When knowledge and information are documented and made available digitally, it is made possible to access them whenever and wherever you are. This is a win-win for both coworkers and the organization.
We’re easily fooled to push out too much information at the same time when we want to teach our coworkers something new. If we instead try to educate on an overall level, we can create a general...