How Hogia supports their customers
HelpdeskBusiness developmentKnowledge Management 4 min. readThe Borders Are Being Erased Between Education, Documentation and Support
HelpdeskBusiness developmentE-learningPerformance SupportKnowledge Management 3 min. readWhat is Performance Support, and how can it be used?
Business developmentE-learningPerformance Support 3 min. readLack of knowledge may lead to stress and frustration among co-workers
Business developmentPerformance Support 4 min. readHow to prepare your workplace for Millennials
Business developmentE-learningPerformance SupportKnowledge Management 6 min. read9 tips to achieve a world-class support
HelpdeskBusiness development 7 min. readRoutines. They help us perform tasks better and faster, but they can also hinder development. With fixed practices, there is the risk that a sense of security is created that we want to hold onto,...
It was once said that knowledge is power, and that might still be true in some cases. But if we share our thoughts and ideas, we can help eachother out and proceed faster. Share what you know with...
Easily accessible documentation that is also easy to absorb is essential for a system developer. ”Easily accessible” means that the documentation must be available where needed or in a central...
What needs to happen for us to be able to call something e-learnig, and what is needed to make it work? In this article we explain why accessibility is more important than quality. Almost unavoidable...
First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...
The first entry of Guide of The Month in 2018 is NCC:s project, ”More effective review processes”, a digitalization project that has resulted in inspiring and well-made instructions. In a logical and...