Most people want to feel like they know their job and know they’re doing it well and it's important for our well-being. But what happens if we feel...
The millennials, also known as digital natives have grown up in a world where information is within reach everywhere, through a quick search. Does...
What does world-class support really mean? We see it as support service - constantly developing and improving through reusing and transferring...
It can be tough to carry through big changes in an organization that has been walking in the same path for a long time. Read more to learn how to...
It was once said that knowledge is power, and that might still be true in some cases. But if we share our thoughts and ideas, we can help eachother...
Save the details for the longer handbook. Easily accessible documentation on a level that is easy to absorb is important so that the system...
What needs to happen for us to be able to call something e-learnig, and what is needed to make it work? In this article we explain why accessibility...
First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this?
To learn daily can sound like a tough task. But it's the easiest way to learn something! In this article you get to know how you can make your...
Frustrated end users, courses that are too short for your systems and system owners or specialists that are bombarded by questions — sounds familiar?
Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world...
An employee that has worked in the organization for many years decides to quit. This is just the person who knows the most about the workplace...