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Be inspired by the gaming world - share knowledge like a pro

Business developmentPerformance Support 6 min. read

How Vetlanda Municipality Created an Appreciated User Manual

InfoCaption in action 3 min. read

What happens after a course?

Business developmentE-learningPerformance SupportKnowledge Management 3 min. read

Create a sustainable public sector through knowledge sharing

Business development 5 min. read

Dare to be different

Business development 4 min. read

Five Moments of Learning Need

Business development 7 min. read
How Hogia supports their customers
HelpdeskBusiness developmentKnowledge Management

Hogia is a company developing business systems, software for staff administration and transport solutions. Hogia is a wide organization, with many smaller companies focusing on specific markets to...

The Borders Are Being Erased Between Education, Documentation and Support
HelpdeskBusiness developmentE-learningPerformance SupportKnowledge Management

Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. This is in large part due to YouTube, Google and various Internet forums providing vast amounts of...

What is Performance Support, and how can it be used?
Business developmentE-learningPerformance Support

According to the 70-20-10 model, most learning in the workplace doesn't happen through courses but in daily work. Most organizations do little or nothing to support this "informal" learning. In this...

Lack of knowledge may lead to stress and frustration among co-workers
Business developmentPerformance Support

Whatever the situation, you can never do more than your best with the prerequisites at hand. If co-workers lack the tools necessary to do their job to the best of their ability it may create a lot of...

How to prepare your workplace for Millennials
Business developmentE-learningPerformance SupportKnowledge Management

We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...

9 tips to achieve a world-class support
HelpdeskBusiness development

What does world-class support really mean? At InfoCaption, we believe that it means a support service that is constantly developing and improving through reusing and transferring knowledge to both...