User support as a tool for increased digital maturity
Performance SupportInfoCaption in action 6 min. readMake it easier to do the right thing
InfoCaption in action 5 min. readSimple step-by-step guides solve challenges around internal knowledge sharing
Knowledge ManagementInfoCaption in actionOnboarding 4 min. readStreamline software introduction with context-sensitive help
Knowledge ManagementBusiness developmentInfoCaption in action 4 min. readCreate user success when implementing new systems
Knowledge ManagementPerformance SupportBusiness developmentInfoCaption in action 5 min. readPreboarding gives new employees a better start
Business developmentInfoCaption in actionOnboarding 4 min. readA lot of systems and applications get a bad reputation when users have a hard time to understand how to use them. You have probably said or heard colleagues say "this piece of crap program..." many...
After an introductory course, the competense needs to be maintained or users needs further training and be reminded. Easy guides as "tips and tricks" and "shortcuts in the system" can be great...
Far from everyone uses a computer or work in different computer systems in their everyday workday. Examples may include cleaning agents, craftsmen and technicians. Regardless of our profession, there...
When knowledge and information is documented and made available digitally it is made possible to access whenever and wherever you are. This is a win-win for both coworkers and the organisation.
We’re easily fooled to push out too much information at the same time when we want to teach our coworkers something new. If we instead try to educate on an overall level, we can create a general...
“When the left hand doesn’t know what the right hand is doing” is a common saying with negative meaning and describes a phenomenon that can cause negative effects in a business. It is important that...