User support as a tool for increased digital maturity
InfoCaption in actionPerformance Support 6 min. readMake it easier to do the right thing
InfoCaption in action 5 min. readSimple step-by-step guides solve challenges around internal knowledge sharing
InfoCaption in actionOnboardingKnowledge Management 4 min. readStreamline software introduction with context-sensitive help
Business developmentInfoCaption in actionKnowledge Management 4 min. readCreate user success when implementing new systems
Business developmentInfoCaption in actionPerformance SupportKnowledge Management 5 min. readPreboarding gives new employees a better start
Business developmentInfoCaption in actionOnboarding 4 min. readSystems and applications can get a bad reputation if users experience difficulties with understanding how to work in it. The system might actually be bad, but in many cases, it's just difficult to...
After an introductory course, the competense needs to be maintained or users needs further training and be reminded. Easy guides as "tips and tricks" and "shortcuts in the system" can be great...
Far from everyone uses a computer or work in different computer systems in their everyday workday. Examples may include cleaning agents, craftsmen and technicians. Regardless of our profession, there...
When knowledge and information are documented and made available digitally, it is made possible to access them whenever and wherever you are. This is a win-win for both coworkers and the organization.
We’re easily fooled to push out too much information at the same time when we want to teach our coworkers something new. If we instead try to educate on an overall level, we can create a general...
“When the left hand doesn’t know what the right hand is doing” is a common saying with negative meaning and describes a phenomenon that can cause negative effects in a business. It is important that...