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Lack of knowledge may lead to stress and frustration among co-workers

Performance SupportBusiness development 3 min. read

How to prepare your workplace for Millennials

E-learningKnowledge ManagementPerformance SupportBusiness development 5 min. read

9 tips to achieve a world-class support

HelpdeskBusiness development 7 min. read

How to Introduce Something New

Business development 3 min. read

Share Knowledge = Grow Together

Knowledge ManagementPerformance Support 3 min. read

Good Documentation Makes System Development More Effective

Knowledge ManagementBusiness development 6 min. read
"Good Enough" Can Be Perfect in Daily Learning
E-learningPerformance Support

What needs to happen for us to be able to call something e-learnig, and what is needed to make it work? In this article we explain why accessibility is more important than quality. Almost unavoidable...

Motivated Support Staff Creates Satisfied Customers - A Good Circle
E-learningBusiness development

First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...

Guide of The Month - Januari 2018
Guide of the month

The first entry of Guide of The Month in 2018 is NCC:s project, ”More effective review processes”, a digitalization project that has resulted in inspiring and well-made instructions. In a logical and...

Do You Offer Daily Learning?
Business development

Daily learning can sound a pain, but it is the easiest way to learn something!

How to Make the Users Love Your Systems!
E-learningPerformance SupportBusiness development

Frustrated end users, courses that are too short for your systems and system owners or specialists that are bombarded by questions — sounds familiar?

How to Make New Employees More Comfortable and Efficient!
Knowledge ManagementBusiness development

Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world places routines. Many of you can agree that it feels...