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Create a sustainable public sector through knowledge sharing
Business development 5 min. readDare to be different
Business development 3 min. readFive Moments of Learning Need
Business development 6 min. readHow Hogia supports their customers
HelpdeskKnowledge ManagementBusiness development 3 min. readThe Borders Are Being Erased Between Education, Documentation and Support
E-learningHelpdeskKnowledge ManagementPerformance SupportBusiness development 2 min. readWhy You Should Start With Performance Support
E-learningPerformance SupportBusiness development 6 min. readWhatever the situation, you can never do more than your best with the prerequisites at hand. If co-workers lack the tools necessary to do their job to the best of their ability it may create a lot of...
We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...
What does world-class support really mean? At InfoCaption, we believe that it means a support service which is constantly developing and improving through reusing and transferring knowledge, to both...
We all have a lot to do during the workday, and it might not be many moments to reflect. Things that we, when we first got our work assignments, found new and maybe even confusing turns into routines...
It was once said that knowledge is power, and that might still be true in some cases. But if we share our thoughts and ideas, we can help eachother out and proceed faster. Share what you know with...
Easily accessible documentation that is easy to handle is important in making the work that system developers do effective. Easily accessible means that the documentation should be where it is needed...