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Create a sustainable public sector through knowledge sharing

Business development 5 min. read

Dare to be different

Business development 3 min. read

Five Moments of Learning Need

Business development 6 min. read

How Hogia supports their customers

HelpdeskKnowledge ManagementBusiness development 3 min. read

The Borders Are Being Erased Between Education, Documentation and Support

E-learningHelpdeskKnowledge ManagementPerformance SupportBusiness development 2 min. read

Why You Should Start With Performance Support

E-learningPerformance SupportBusiness development 6 min. read
Lack of knowledge may lead to stress and frustration among co-workers
Performance SupportBusiness development

Whatever the situation, you can never do more than your best with the prerequisites at hand. If co-workers lack the tools necessary to do their job to the best of their ability it may create a lot of...

How to prepare your workplace for Millennials
E-learningKnowledge ManagementPerformance SupportBusiness development

We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...

9 tips to achieve a world-class support
HelpdeskBusiness development

What does world-class support really mean? At InfoCaption, we believe that it means a support service which is constantly developing and improving through reusing and transferring knowledge, to both...

How to Introduce Something New
Business development

We all have a lot to do during the workday, and it might not be many moments to reflect. Things that we, when we first got our work assignments, found new and maybe even confusing turns into routines...

Share Knowledge = Grow Together
Knowledge ManagementPerformance Support

It was once said that knowledge is power, and that might still be true in some cases. But if we share our thoughts and ideas, we can help eachother out and proceed faster. Share what you know with...

Good Documentation Makes System Development More Effective
Knowledge ManagementBusiness development

Easily accessible documentation that is easy to handle is important in making the work that system developers do effective. Easily accessible means that the documentation should be where it is needed...