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First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...
The first entry of Guide of The Month in 2018 is NCC:s project, ”More effective review processes”, a digitalization project that has resulted in inspiring and well-made instructions. In a logical and...
Daily learning can sound a pain, but it is the easiest way to learn something!
Frustrated end users, courses that are too short for your systems and system owners or specialists that are bombarded by questions — sounds familiar?
Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world places routines. Many of you can agree that it feels...