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Lessons about learning in work life after the pandemic

E-learningPerformance SupportKnowledge Management 6 min. read

MicroLearning, the digital learning trend

Business developmentE-learning 5 min. read

Why e-learning should be called e-training

Business developmentE-learningPerformance Support 11 min. read

Easily accessible knowledge streamlines education for new employees

InfoCaption in actionOnboardingE-learningPerformance Support 4 min. read

How to prevent what is taught from being forgotten

InfoCaption in actionE-learningPerformance Support 3 min. read

What happens after a course?

Business developmentE-learningPerformance SupportKnowledge Management 3 min. read
The Borders Are Being Erased Between Education, Documentation and Support
HelpdeskBusiness developmentE-learningPerformance SupportKnowledge Management

Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. This is in large part due to YouTube, Google and various Internet forums providing vast amounts of...

What is Performance Support, and how can it be used?
Business developmentE-learningPerformance Support

According to the 70-20-10 model, most learning in the workplace doesn't happen through courses but in daily work. Most organizations do little or nothing to support this "informal" learning. In this...

How to prepare your workplace for Millennials
Business developmentE-learningPerformance SupportKnowledge Management

We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...

"Good Enough" Can Be Perfect in Daily Learning
E-learningPerformance Support

What needs to happen for us to be able to call something e-learnig, and what is needed to make it work? In this article we explain why accessibility is more important than quality. Almost unavoidable...

Motivated Support Staff Creates Satisfied Customers - A Good Circle
Business developmentE-learning

First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...

How to Make the Users Love Your Systems!
Business developmentE-learningPerformance Support

Frustrated end users, courses that are too short for your systems, and system owners or specialists that are bombarded by questions — sound familiar?