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UserForum_2025

 

Welcome to our user conference 2025!

Join us for inspiring days where you can exchange experiences with fellow InfoCaption users, gain insights from valuable customer stories, explore the latest platform updates, and attend inspiring keynote sessions.

The User Forum kicks off with lunch on Thursday, 16th of October, and runs until Friday lunchtime, 17th of October, with the option to attend a pre-conference session on Thursday morning.

 

 

16th-17th October 2025

Skövde, Scandic Billingen

Pricing

All main conference packages include dinner and an evening activity.

 

Conference Packages

Price

Main conference incl. hotel 3450 3950 SEK*
Main conference excl. hotel 2350 2850 SEK*
Pre-conference (Thursday 9:00-12:00; practical workshops on guide creation) 1450 SEK*

 

* For cancellations after 10th of September, 50% of the fee will be charged.

 

Register now!

Conference programme

Lectures

Carro_SkiStar_UF25_360Onboarding & Blended Learning – the future of learning

Carolina Edlund, SkiStar

Discover how to enhance your onboarding process through the strategic use of blended learning, making educational content accessible in various formats. SkiStar shares how they use blended learning to streamline onboarding and how they work with both formal and informal learning.

Elisavet_Hugo_SynchLaw_UF25_360AI and the law – what does the EU's new AI regulation really mean for you?

Elisavet Dravalou & Hugo Snöbohm Hartzell, Synch Law

Join legal experts from Synch Law as they guide you through the EU’s much-debated AI regulation. Gain a clear understanding of which AI systems are now prohibited, which are categorised as "high risk", and what this means in real-world terms. They also give real examples of how AI affects areas such as intellectual property, data protection, and liability. Take the chance to ask your questions!

Elin_IC_UF25_360Streamline operations and share knowledge with processes and workflows

Elin Lundqvist, InfoCaption

Learn how structured processes can be integrated with instructional guides and portals to clarify working methods and foster effective knowledge-sharing across your organisation. Elin Lundqvist demonstrates how a seamless flow of information can support operational clarity and efficiency.

 

Chirsa_Bjorn_IC_UF25_360Assist – give users support directly in their workflow

Chrisa Mayi & Björn Johansson, InfoCaption

This session explores how to deliver user support seamlessly within the workflow—precisely when and where it’s needed most.

You’ll gain insight into how contextual assistance can enhance user experience and efficiency. We’ll also introduce upcoming features, including integrated chat capabilities within the contextual support.

 

Sandra_IC_UF25_360The leadership training portal – a strategic investment in leadership

Sandra Broberg, InfoCaption

Explore how the Leadership Training Portal can empower your organisation by strengthening leadership at every level. Sandra from InfoCaption shares insights and illustrates how the portal can drive meaningful change in leadership development.

 

MalinW_EmmaB_UF25_360Product updates – what’s coming next?

Malin Wild & Emma Bergsten, InfoCaption

Curious about what’s next for the InfoCaption platform? Join us for a preview of our newest features and upcoming developments. Gain early insight into how we’re shaping the future of our platform to better support your organisation.

 

Elin_IC_UF25_360Collaboration in practice – an AI course for everyone

Li Wikander, Borås Stad & Elin Lundqvist, InfoCaption

Learn from a unique collaboration project where several organisations worked together to create a course that gives all employees a practical introduction to using AI tools in daily work.

See parts of the finished course and get insight into the process behind it, the cooperation that made it possible, and current collaboration efforts.

 

ElinIC_ThereseVarnamo_JeanetteKramfors_UF25_360The key to managing and developing InfoCaption – clarify your IC organisation

Elin Lundqvist, InfoCaption
Therése Thimber, Värnamo kommun
Jeanette Rönnberg, Kramfors kommun

An effective internal structure is essential for achieving long-term success. In this session, you’ll receive actionable advice from InfoCaption along with real-life experiences from customers who share how they have organised their work, what solutions worked best, and the lessons they’ve learned throughout their journey.

Coor_sara_ann-cathrin_UF25_360System support through the 5 Moments of Need – Coor’s approach

Ann-Cathrin Östman, Coor
Sara Blixe, Coor

How can support be delivered exactly when it’s needed most? Coor demonstrates how they utilise InfoCaption to offer operationally relevant support within critical systems, guided by the 5 Moments of Need learning model.

By tailoring the creation and sharing of knowledge to different learning needs, learning becomes more accurate and effective.

 

Breakouts

Axel_IC_UF25_360IT implementation with a focus on learning and user support

Axel Österlund, InfoCaption

Many system implementations fail due to a lack of user engagement and understanding. To succeed, you need a strategy that prioritises communication, learning, and long-term user support.

In this session, you’ll get practical tips on how to use InfoCaption for a sustainable IT implementation.

Mikael_kajsa_IC_UF25_360Ensuring accessible guides in line with WCAG

Kajsa Eriksson & Mikael Richardsson, InfoCaption

Learn how InfoCaption is committed to maintaining an accessible platform and enabling the creation of inclusive content that meets accessibility standards. You’ll also receive practical advice on designing different types of guides with accessibility in mind.

Melinda_EmmaB_MalinW_IC_UF25_360Explore with InfoCaption’s product team

Malin Wild, Emma Bergsten & Melinda Danielsson, InfoCaption

Join InfoCaption’s product team for a workshop focused on current and future parts of the platform. Together, we’ll discover how InfoCaption can evolve to deliver even greater everyday value for your organisation.

AngelicaEngman_UF25_360The manager’s role in onboarding – getting leadership on board

Angelica Engman, Vinila AB

Getting managers involved in onboarding is key to both employee satisfaction and performance. Angelica Engman, former CEO with broad leadership experience, shares reflections and insights on how leaders, together with their teams and key people, can build engagement around onboarding in the organisation.

Winlas_UF25_360Keeping track of competence

Felicia Ljungberg, Cecilia Mikaelsson & Albin Envall, WinLas

WinLas invites you to a practical workshop on how to retain and support your most valuable employees while complying with Swedish employment regulations (LAS). The session includes best practices, smart tips, and opportunities to share experiences with others.

 

Chirsa_UF25_360How to build an effective internal InfoCaption organisation

Chrisa Mayi, InfoCaption

This session focuses on open discussion and shared learning. More details will be provided soon.

Schedule

Pre-conference:
Thursday 09:00-12:00

Main conference:
Thursday 12:00-17:00
Friday 08:30-13:00

Want to see what User Forum 2024 was like?

Don’t Hesitate to Reach Out!

This page will be continuously updated with more information. If you have any questions about the event, feel free to contact me!

 

 
Chrisa Mayi

Chrisa Mayi

Project manager for User Forum