Welcome to our user conference 2025!
Join us for inspiring days where you can exchange experiences with fellow InfoCaption users, gain insights from valuable customer stories, explore the latest platform updates, and attend inspiring keynote sessions.
The User Forum kicks off with lunch on Thursday, 16th of October, and runs until Friday lunchtime, 17th of October, with the option to attend a pre-conference session on Thursday morning.
16th-17th October 2025
Skövde, Scandic Billingen
Pricing
All main conference packages include dinner and an evening activity.
Lectures
Onboarding & Blended Learning – the future of learning
Carolina Edlund, SkiStar
Discover how to enhance your onboarding process through the strategic use of blended learning, making educational content accessible in various formats. SkiStar shares how they use blended learning to streamline onboarding and how they work with both formal and informal learning.
AI and the law – what does the EU's new AI regulation really mean for you?
Elisavet Dravalou & Hugo Snöbohm Hartzell, Synch Law
Join legal experts from Synch Law as they guide you through the EU’s much-debated AI regulation. Gain a clear understanding of which AI systems are now prohibited, which are categorised as "high risk", and what this means in real-world terms. They also give real examples of how AI affects areas such as intellectual property, data protection, and liability. Take the chance to ask your questions!
Streamline operations and share knowledge with processes and workflows
Elin Lundqvist, InfoCaption
Learn how structured processes can be integrated with instructional guides and portals to clarify working methods and foster effective knowledge-sharing across your organisation. Elin Lundqvist demonstrates how a seamless flow of information can support operational clarity and efficiency.
Assist – give users support directly in their workflow
Chrisa Mayi & Björn Johansson, InfoCaption
This session explores how to deliver user support seamlessly within the workflow—precisely when and where it’s needed most.
You’ll gain insight into how contextual assistance can enhance user experience and efficiency. We’ll also introduce upcoming features, including integrated chat capabilities within the contextual support.
The leadership training portal – a strategic investment in leadership
Sandra Broberg, InfoCaption
Explore how the Leadership Training Portal can empower your organisation by strengthening leadership at every level. Sandra from InfoCaption shares insights and illustrates how the portal can drive meaningful change in leadership development.
Product updates – what’s coming next?
Malin Wild & Emma Bergsten, InfoCaption
Curious about what’s next for the InfoCaption platform? Join us for a preview of our newest features and upcoming developments. Gain early insight into how we’re shaping the future of our platform to better support your organisation.
Collaboration in practice – an AI course for everyone
Li Wikander, Borås Stad & Elin Lundqvist, InfoCaption
Learn from a unique collaboration project where several organisations worked together to create a course that gives all employees a practical introduction to using AI tools in daily work.
See parts of the finished course and get insight into the process behind it, the cooperation that made it possible, and current collaboration efforts.
The key to managing and developing InfoCaption – clarify your IC organisation
Elin Lundqvist, InfoCaption
Therése Thimber, Värnamo kommun
Jeanette Rönnberg, Kramfors kommun
An effective internal structure is essential for achieving long-term success. In this session, you’ll receive actionable advice from InfoCaption along with real-life experiences from customers who share how they have organised their work, what solutions worked best, and the lessons they’ve learned throughout their journey.
System support through the 5 Moments of Need – Coor’s approach
Ann-Cathrin Östman, Coor
Sara Blixe, Coor
How can support be delivered exactly when it’s needed most? Coor demonstrates how they utilise InfoCaption to offer operationally relevant support within critical systems, guided by the 5 Moments of Need learning model.
By tailoring the creation and sharing of knowledge to different learning needs, learning becomes more accurate and effective.
Breakouts
IT implementation with a focus on learning and user support
Axel Österlund, InfoCaption
Many system implementations fail due to a lack of user engagement and understanding. To succeed, you need a strategy that prioritises communication, learning, and long-term user support.
In this session, you’ll get practical tips on how to use InfoCaption for a sustainable IT implementation.
Ensuring accessible guides in line with WCAG
Kajsa Eriksson & Mikael Richardsson, InfoCaption
Learn how InfoCaption is committed to maintaining an accessible platform and enabling the creation of inclusive content that meets accessibility standards. You’ll also receive practical advice on designing different types of guides with accessibility in mind.
Explore with InfoCaption’s product team
Malin Wild, Emma Bergsten & Melinda Danielsson, InfoCaption
Join InfoCaption’s product team for a workshop focused on current and future parts of the platform. Together, we’ll discover how InfoCaption can evolve to deliver even greater everyday value for your organisation.
The manager’s role in onboarding – getting leadership on board
Angelica Engman, Vinila AB
Getting managers involved in onboarding is key to both employee satisfaction and performance. Angelica Engman, former CEO with broad leadership experience, shares reflections and insights on how leaders, together with their teams and key people, can build engagement around onboarding in the organisation.
Keeping track of competence
Felicia Ljungberg, Cecilia Mikaelsson & Albin Envall, WinLas
WinLas invites you to a practical workshop on how to retain and support your most valuable employees while complying with Swedish employment regulations (LAS). The session includes best practices, smart tips, and opportunities to share experiences with others.
How to build an effective internal InfoCaption organisation
Chrisa Mayi, InfoCaption
This session focuses on open discussion and shared learning. More details will be provided soon.
Schedule
Pre-conference:
Thursday 09:00-12:00
Main conference:
Thursday 12:00-17:00
Friday 08:30-13:00