InfoCaption empowers your support
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simplify the support
Self-service results in a reduced workload for your support employees, at the same time as it increases customer satisfaction and the user experience. By digitizing quantitative tasks, you can free up time for the support department to work on more qualitative tasks.
Customer support available 24/7
A digital portal for self-service results in a support that is open 24 hours a day. When a user is in need help is available through a support portal, working like a search engine on the web, helping to find answers to questions that the user needs to move forward in the workflow.
Digital & dynamic documentation
By digitizing material recurring questions can be handled quickly - a link to a guide does the job. Everything created in InfoCaption is also dynamic, which means that if the source material is adjusted, all places where the guide is located will be updated. Guides are easily reused both as support documentation and training materials.
Go from a reactive to a proactive customer service
By anticipating customers' questions and creating guides that provide the answers to them, you can pivot from a reactive to a proactive support - where you'll always be available.
Read our blog article about our 9 tips for creating an even better support!
Dare to invest in a digital support tool and ensure that time is set aside for the production of materials. Creating instructional materials in various formats such as text and audio takes time, but the benefit is that customers' needs are met and customers quickly get the help they seek for.
Ann-Louise Lyrhem, Web Administrator - Hogia
Do you want to know more?
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