The Borders Are Being Erased Between Education, Documentation and Support
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Business development 3 min. readEasily accessible documentation that is also easy to absorb is essential for a system developer. ”Easily accessible” means that the documentation must be available where needed or in a central...
First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...
Daily learning can sound a pain, but it is the easiest way to learn something!
Frustrated end users, courses that are too short for your systems, and system owners or specialists that are bombarded by questions — sound familiar?
Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world places routines. Many of you can agree that it feels...
Let all of your employees share their knowledge by documenting and saving important information on a knowledge database. This minimises the risk of losing knowledge when they leave the workplace.