Helpdesk
How Hogia supports their customers
Kundtorget has 333 500 logins and 170 000 views on its’ guides yearly. This of course makes the workload for our regular support much more...
INFOCAPTON BLOG
Find inspiration in our blog
Helpdesk
The Borders Are Being Erased Between Education, Documentation and Support
Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. Knowledge articles, vodeo tutorials and internet forums...
Stefan Ekeroth
Jul 31, 2018
Business development
What is Performance Support, and how can it be used?
Many companies do little or nothing to cover informal learning. Here, we describe the importance of doing so with the help of Performance Support.
Morten Spaniland
Jun 28, 2018
Business development
Lack of knowledge may lead to stress and frustration among co-workers
Most people want to feel like they know their job and know they’re doing it well and it's important for our well-being. But what happens if we feel...
Niklas Rosén
Jun 19, 2018
Business development
How to prepare your workplace for Millennials
The millennials, also known as digital natives have grown up in a world where information is within reach everywhere, through a quick search. Does...
Morten Spaniland
Jun 4, 2018
Helpdesk
9 tips to achieve a world-class support
What does world-class support really mean? We see it as support service - constantly developing and improving through reusing and transferring...
Malin Wild
May 22, 2018
Business development
How to Introduce Something New
It can be tough to carry through big changes in an organization that has been walking in the same path for a long time. Read more to learn how to...
Nils Erik Wallman
Apr 26, 2018
Business development
Good Documentation Makes System Development More Effective
Save the details for the longer handbook. Easily accessible documentation on a level that is easy to absorb is important so that the system...
Adam Eriksson
Mar 27, 2018
Business development
Motivated Support Staff Creates Satisfied Customers - A Good Circle
First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this?
Malin Wild
Mar 5, 2018
Business development
Do You Offer Daily Learning?
To learn daily can sound like a tough task. But it's the easiest way to learn something! In this article you get to know how you can make your...
Morten Spaniland
Feb 19, 2018
Business development
How to Make the Users Love Your Systems!
Frustrated end users, courses that are too short for your systems and system owners or specialists that are bombarded by questions — sounds familiar?
Niklas Rosén
Feb 19, 2018
Business development
How to Make New Employees More Comfortable and Efficient!
Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world...
Adam Eriksson
Feb 19, 2018