Optimise support with self-service
Make common questions easier to solve without contacting support. With InfoCaption, you can create guides and support portals that help employees, customers and end users find answers when questions arise.
Repeated questions take time away from support
Many support requests are about the same recurring questions: How do I do this? Where can I find the right instruction? What happens next?
With InfoCaption, you can create a clear structure for self-service, internal help and customer support. Guides and support portals give users and customers access to answers when they need them — without waiting for personal support.
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Reduce repetitive enquiries
Provide users and customers with answers to common questions before they need to contact support. - Make help available round the clock
A support portal ensures that the right instructions are available even outside opening hours. - Update content in one place
Create guides that can be used in multiple places but maintained from a single source.
Three ways to use InfoCaption for support
Self-service for employees
Bring together guides and instructions that make it easier for employees to solve common questions on their own
- Searchable guides for IT and systems
- Support for procedures and working methods
AI chat for internal support
Let employees ask questions in their own words and get answers based on your organisation’s existing content.
- Answers to recurring questions
- Links to relevant guides
Support portal for customers and end users
Give customers and end users access to a support portal with help, instructions and answers — even outside support opening hours.
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Self-service for customers
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Available around the clock
Why use InfoCaption for support
By anticipating questions and creating guides, you can move from reactive support to proactive self-service.
More time for cases that need personal support
When common questions can be solved through guides and self-service, support teams have more time for complex cases, advice and questions where personal help is truly needed.
More satisfied customers and users
When help is easy to find, understand and use, employees, customers and end users get answers faster — even outside support opening hours.
Self-service that reduces pressure on support
Pulsen Omsorg uses InfoCaption to give end users quick access to help and instructions. For a target group that is active around the clock, self-service increases availability and reduces dependence on personal support.
We have built our product help in InfoCaption, which delivers significant value to our customers. Simple text guides provide immediate support to users, while video guides serve as more in-depth learning. This saves time for our support team and for our customer’s own support functions – but above all, for the user.
Implementing a new system?
When introducing or replacing systems, the need for support often increases. With InfoCaption, you can roll out guides and training alongside the system, helping users get started faster without overloading support.
Frequently asked questions about support with InfoCaption
Start by identifying recurring questions and making the answers easy to find through guides, instructions and support portals. When users can solve common issues on their own, support teams can spend more time on complex cases that require personal help.
A support portal is a central place where users, customers or employees can find guides, instructions and answers to common questions. It can be used for internal self-service, customer support or product help.
Self-service makes it easier for customers to find clear answers and instructions without waiting for support. When help is available around the clock, customers can solve problems faster and get a smoother support experience.
Self-service support means that employees, customers or end users can find answers to common questions themselves, without having to contact support directly. This can include guides, FAQs, videos, AI chat or a searchable support portal.
AI chat allows employees to ask questions in their own words, even when they do not know which guide or instruction to look for. The answers are based on the organisation’s existing content and can link to relevant guides for more information.
Would you like to reduce support enquiries?
Create guides and support portals that help users and customers find answers on their own — as soon as questions arise.
Fill in the form and we’ll be in touch.