Courses that ensure both new knowledge and learning during the workday

By creating work procedures that ensure clarity and are easy to implement, you can introduce users to new systems quickly and painlessly. If you provide an education that's always available to the parties concerned and can be viewed at any time, as often as you want, you have come a long way in ensuring that essential knowledge is always available to those who need it.

The need to educate can arise at different times, such as during system changes or when someone is new to the job or has received new tasks. There may also be a need to follow up to ensure that users have completed the course and absorbed the information, as the course can be the basis for authorisation to work in a particular system.

When the need for education arises, you can ask yourself several questions. Some of these can be:

• What do users need to learn?

• In what form should we educate?

One of the questions that you may not ask yourself so often is also:

• How and when do users need to learn?

These are questions that don't always have clear answers. The users' needs are as unique as the individuals themselves. Therefore, it must be ensured that the educational material is available at all times on a shared digital platform.

We at InfoCaption advocate that educational materials should be part of both formal and informal learning, i.e. in both the critical initial phase of education and afterwards, when you need help directly in the workflow. This is precisely what Piteå municipality has made possible for its employees who work with ordering. They have created a course under the "Shop right" framework that certifies employees to work with ordering and purchasing within their own business. The course is intended to be completed immediately to obtain certification. After certification, the course is also available as a handbook for those who need to refresh their memory on specific details.

Sara Nilsson (Municipal controller at the municipal management administration), Piteå municipality, further says:

"As part of business development with the support of digital technology, Piteå Municipality has begun work to streamline the purchasing process. The goal is to create a clear and straightforward way of working so that purchases are made by the right supplier and by procured goods and services.

The project involves new roles and work procedures, and a new system support for, among other things, ordering will be introduced. There was a need to train and inform all employees affected by this change. We appointed a working group that has developed various training packages for the target groups, including new purchasers.

We feel it is crucial that those who work with orders have knowledge of the laws and regulations we must follow when making purchases from businesses. To become eligible purchasers in the municipality's new e-commerce system, users must complete the course we have created. We can follow this up in InfoCaption before adding the certified user to the system.

The idea is that users should also be able to use the course as an encyclopedia, going back to watch individual sections again at any time. Since we work with digitisation and there will be new employees who will be purchasers, it felt right to invest in digital training material that users can use when it suits them."

Click here to see the course for customers in Piteå municipality. The course is written in Swedish.

In Team InfoCaption, note that Piteå municipality has used the entire toolbox the product offers to create this course. It is clear and includes interactive instructions for employees to follow, which keeps the user engaged by combining text, knowledge tests, and video content. We predict that this course will deliver significant long-term value.

Thanks to their fantastic work, Piteå municipality has received the Guide of the Month award.

Do you want to learn more about how you can share knowledge in a better way?