Empower employees to find answers in the flow of work
Give employees relevant guidance at the moment they need it. Assist brings support into the systems and tasks they are already working in, so they can move forward without searching, switching context or interrupting their work.
Do you recognise yourself?
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Employees know they have done a task before, but cannot remember how.
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The same questions reach support agaian and again, especially from new employees.
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Manuals and instructions exist, but are difficult to find when they are needed.
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Employees complete training, but struggle to apply the knowledge later in their work.
The knowledge exists – but employees cannot find it when they need it
Procedures are documented, processes are mapped and information is often available somewhere in the organisation. Yet employees still get stuck, search across systems or ask colleagues and support for help.
The problem is not that knowledge is missing. It is that employees cannot find it at the moment they need it.
Bring knowledge support into the systems employees use
InfoCaption Assist is a context-sensitive support layer that connects to the systems and digital environments your employees use – such as business systems, case management, HR systems or internal tools.
Assist recognises the context the employee is working in and can surface relevant guides, instructions and processes based on the system, page or task. The content is created and managed centrally in InfoCaption and made available where it is needed.
Employees get guidance without leaving their workflow – reducing search time, recurring support questions and unnecessary interruptions.
Support that reaches employees when they need it
Context-sensitive
Assist recognises where the employee is working and surfaces relevant guides based on the system, page or task — without requiring them to search.
One click away
Make support available through a browser extension, Windows app or API, so employees can access guidance directly from their everyday tools.
Always up to date
Update guides centrally in InfoCaption and make the latest version available everywhere the content is used.
Your knowledge, your control
Create and manage guidance based on your own systems, processes and terminology – with full control over the content employees use.
Usage insights
See which guides employees use, what they search for and where support is needed most, so you can continuously improve the experience.
AI chat based on your content
Let employees ask questions in natural language and get answers based on content you have created and verified in InfoCaption, with links back to relevant guides and sources.
Organisations that benefit from Assist
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Are introducing a new system or major change
Help employees get started faster by making relevant guidance available directly where questions arise — from day one.
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Have a high volume of support requests
Reduce repetitive questions by helping employees find answers directly in their flow of work.
- Regularly onboard new employees
Give new employees access to practical support without relying on colleagues for every question.
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Operate in a complex work environment
Support employees across multiple systems, processes and roles with guidance that appears in the right context.
Assist in practice
40
support hours saved in the first 14 days after introducing contextual support.
Tanum municipality
3,000
users moved to a new system without the need for classroom training.
Nordlandssykehuset
"The fact that users experienced effective support in their daily work was undoubtedly the greatest success factor of the project."
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InfoCaption Assist
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Assist is part of the InfoCaption digital knowledge platform
The same guide can support an employee in a system through Assist, become part of a course in Train and be linked to a process step in Map.
Create once - use everywhere.
Request a free video demo
We’ll show you how Assist works and how it can support your users in their daily work.
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See how context-sensitive support works in practice
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Understand how Assist connects to your existing systems
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Get examples based on your organisation, systems and support needs
Frequently asked questions about InfoCaption Assist
Assist can make support available in several ways, depending on your systems and digital environment:
On websites
Use a browser extension to show relevant guides based on the page the employee is viewing.
On the computer
Use the Windows app to make guidance available directly from the taskbar, including support for local applications and system settings.
In your own product
Use the API to embed relevant support directly into your own software or digital services.
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This gives employees access to guidance close to the task they are performing – without having to search elsewhere.
A digital adoption platform helps users understand and navigate digital systems by providing guidance directly within the application.
Assist offers similar contextual support, but is built around InfoCaption's broader knowledge platform. The same guides used for support can also be reused in courses, process maps and other parts of InfoCaption.
This means Assist does more than support system adoption – it connects everyday guidance with your organisation's wider knowledge and learning content.
Assist works with most web-based business systems and SaaS platforms - ERP, HR systems, ticketing systems and proprietary platforms. Integration is done via browser extensions or embedded code.
Guides on an intranet or SharePoint require employees to know that the information exists, where to find it and what to search for.
InfoCaption Assist brings relevant guidance closer to the task by making it available directly in the system or context where the employee is working. This reduces searching and makes support easier to access at the moment of need.
No. Assist works alongside your existing systems and digital environments, so you do not need to replace the tools your employees already use.
How Assist is connected depends on your setup, for example through a browser extension, Windows app or API.
The AI chat lets employees ask questions in natural language and receive answers based on your organisation's own content in InfoCaption.
Rather than relying only on generic AI knowledge, it can use guides and information that your organisation has created and verified. Answers can also direct users back to relevant guides and sources.
Yes. The structured knowledge created in InfoCaption can be made available to AI tools, so your own verified routines, guides and instructions can form the basis for AI-generated answers.
This means AI can draw on your organisation’s knowledge, rather than generic training data.
Ready to reduce recurring support questions?
We’ll show you how Assist works in your environment — and how it can help employees find answers on their own.