Skistar

Smoother candidate recruitment with a digital portal

Previously, information for candidates was spread across emails, PDF files and manual send-outs, which led to questions, inefficiency and an unclear experience. By using InfoCaption, the HR team created a candidate portal that brings all important information together in one place.

Here, candidates get access to clear descriptions of tasks, working conditions, company information and video guides that provide a concrete picture of what it is like to work at SkiStar.

The result was fewer support cases, improved transparency and a more professional experience even before the interview.

Preboarding - a confident start before day one

Around two weeks before employment begins, candidates get access to a digital preboarding portal through InfoCaption. This introduction is entirely digital and aims to create confidence, engagement and familiarity before the first working day.

Through guides, quizzes and educational material, the future employee gains insight into the company culture, routines and tools.

This step has been shown to reduce stress at the start and make the transition into the new role easier — especially when the pace is high from day one.

Effective onboarding adapted to role and needs

Once the new employee is in place, onboarding continues in a blended format — digital or face-to-face depending on the role. A lift technician, for example, receives practical instruction on the slopes, while a customer service employee follows digital instructions about systems and processes.

InfoCaption is used to make training available for tasks such as ski pass management, returns and equipment. These resources also work as ongoing support in everyday work.

The platform is also used to bring specialised training together in dedicated portals, such as the one for Valle, SkiStar’s mascot. Here, staff can find everything they need about activities, costumes and communication, regardless of location.

A flexible end-to-end solution for the whole employee journey

With InfoCaption, SkiStar has simplified the entire employee journey — from the first contact with the candidate to everyday support at work. By centralising material and offering accessible learning, SkiStar has increased engagement among both candidates and employees while reducing HR administration. The solution is scalable, easy to implement and provides clear support for both seasonal employees and permanent staff.

With plans for increased video production and more language versions, InfoCaption is becoming a central part of SkiStar’s continued skills supply strategy.

Who is SkiStar?

SkiStar is a leading company in Scandinavian mountain tourism, operating across several mountain destinations in Sweden and Norway. Its resorts include Sälen, Vemdalen, Åre and Stockholm Hammarbybacken in Sweden, as well as Hemsedal and Trysil in Norway — destinations known for excellent skiing conditions and year-round activities.