Process mapping that shows how - not just what
InfoCaption Map is a process tool that makes workflows vivid and clear.
Each step in the map can be linked to guides and instructions that actually show how to do it.
The employee sees the whole and the details - in the same view.
Do you recognise yourself?
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I know we have a process - but not where to find it
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Our process maps are on the intranet as PDFs, but are not up to date.
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Our processes are complex to understand and lack instructions on how to actually do something.
The knowledge is there, but it does not reach the employee when needed
Most organisations have spent time documenting their processes. Flowcharts in PowerPoint. Procedure descriptions in Word. Internal wikis that were last updated three years ago. Do you recognise yourself?
The problem is not that documentation is missing. The problem is that it lives in the wrong place - away from the work, away from the moment the employee actually needs it.
The result? Different departments work in different ways. New hires reinvent the wheel. And the people who know how to do it are, as always, the same three people everyone asks.
From process map to action
1. Build the process map
Draw the workflow visually in a web-based interface - from start to finish. Add decision paths, roles and sub-processes. Set process owners, status and version management.
2. Link guides to steps
Each step in the process can, if necessary, be linked to one or more guides that provide more detail for better understanding. The guides are easily created in InfoCaption in text or video format.
3. The employee works with the knowledge of the process
Using split-screen functionality, the employee can view the process and the guide for a specific step simultaneously without switching tabs or windows. They know where they are in the process, what the next step is, and how to perform it.
Standardised ways of working
Map makes procedures, responsibilities and flows clear - so that employees understand how to do their work, regardless of their role, department or experience.
Faster onboarding
New employees can navigate complex processes without having to ask a colleague. They see what to do and how - from day one.
Processes that are easy to keep up to date
Update a guide in InfoCaption - and the change is reflected directly in the process. No double handling, no outdated documentation.
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InfoCaption Map
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Map in practice
170 000
Guides per year - employees finding answers themselves without calling support
Hogia
2-3 days
Weekly support avoided at system launch thanks to contextual support
Tanum municipality
3000
Users switched to new system - without classroom training
Nordland Hospital
GÄLLIVARE MUNICIPALITY
When processes become a natural part of work
With a common process portal, Gällivare Municipality has created a clear structure where all workflows are connected and easy to find - for both new and experienced employees.
ÄLMHULT MUNICIPALITY
Processes that are actually used - every day
By visualising workflows with clear roles and clickable information, collaboration is strengthened and employees gain a greater overall understanding of tasks.
"Our processes help to ensure that organisations work in accordance with applicable laws, procedures and guidelines, with the aim of achieving good quality. They support both new and existing staff."
Map is part of the InfoCaption digital knowledge platform
The real power comes when process maps, digital trainings and guides in the system are connected.
Create once - use everywhere.
Book a free video demo
Get an overview of how InfoCaption Map helps you make processes clear, accessible and usable in everyday life.
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See how to build clear process maps step by step
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Understand how processes can be linked to guides, roles and responsibilities
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Get concrete examples of how the Map can be used in your organisation
Frequently asked questions about InfoCaption Map
Process mapping involves visualising how work actually flows - from start to finish, with all the steps, decision points and roles involved. It helps organisations to see where processes get bogged down, ensure everyone is working in the same way and make it easier to onboard new employees. With InfoCaption Map, process mapping is taken one step further: each step in the map is linked to concrete guides and instructions, so the employee not only knows what to do - but how.
Traditional process tools create maps that document a flow. They are good at visualisation - but when the employee needs to know how a step is actually performed, they have to look in another document, system or ask a colleague. InfoCaption Map links the map to the instructions. Click on a step and you see the guide directly, side by side with the map. Documentation and instruction in one.
Workflow is a guide type that is always included in the InfoCaption platform. The Map module for processes offers many more features if you are looking for a more comprehensive process tool.
Features included in Map:
- Create main processes and break them down into sub-processes.
- Organise processes into process types
- Track changes with built-in versioning
- Create relationships between processes
- Set process status
- Link process owners and responsible positions to processes and roles in the processes.
The split-screen view allows the employee to see the process map and the guide for a specific step at the same time - without having to switch between tabs or windows. This makes it easier to follow a process without getting lost or missing steps. Especially valuable in complex processes with many decision points.
Yes! It is one of the core strengths of the platform. A guide created in InfoCaption can be used in a process map in Map, as part of a course in InfoCaption Train, and as context-sensitive support directly in a system via InfoCaption Assist. You create the content once and reuse it without duplication. This makes it easy to keep everything up to date.
Absolutely! Map is currently used by several municipalities, regions and authorities where standardised working methods and compliance are crucial. Read more here.
Creating processes in InfoCaption is easy and requires minimal training time.
The time to get started with Map depends on the complexity of existing process documentation. Many organisations have a first process map live within one to two weeks. In addition, InfoCaption offers personalised coaching, production support and strategic advice throughout the set-up process.
InfoCaption Map is part of the InfoCaption platform, which integrates into your environment via APIs and standard integrations. Contact us to discuss your specific environment.
Map shares features with BPM tools in the sense that it visualises and structures workflows. However, Map is primarily built to make processes accessible and usable in everyday life - not to analyse or automate them. If you are looking for a tool for process documentation with linked knowledge support, Map is the right choice. If you are looking for a pure BPM system for process automation, Map is a complement rather than an alternative.
Want to create interactive processes for your organisation?
We'll show you how Map can work in your environment - and how quickly you can see results.