Process mapping that shows how - not just what
Visualise workflows, connect each step to guides and instructions, and give employees the knowledge they need to act. With Map, they can see both the process and the practical guidance in one view.
Do you recognise yourself?
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We have documented processes – but employees struggle to find them.
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Our process maps are stored as PDFs on the intranet and quickly become outdated.
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Our processes are difficult to navigate and lack practical guidance on how to get the work done.
The knowledge is there, but it does not reach the employee when needed
Most organisations have spent time documenting their processes. Flowcharts in PowerPoint. Procedure descriptions in Word. Internal wikis that were last updated three years ago. Do you recognise yourself?
The problem is not that documentation is missing. The problem is that it lives in the wrong place - away from the work, away from the moment the employee actually needs it.
The result? Different departments work in different ways. New hires reinvent the wheel. And the people who know how to do it are, as always, the same three people everyone asks.
From process map to action
1. Build the process map
Map the workflow visually in a web-based interface, from start to finish. Add decision paths, roles and sub-processes, assign process owners and manage status and versions.
2. Link guides to each step
Connect each process step to one or more guides when additional instructions are needed. Create guides directly in InfoCaption using text, images, video or step-by-step instructions.
3. Put process knowledge into practice
Use the split-screen view to see the process and the guidance for each step at the same time. Employees can quickly understand where they are in the process, what comes next and how to complete the task.
Standardised ways of working
Make procedures, responsibilities and workflows clear - so employees know what to do and how to do it – regardless of their role, department or experience.
Faster onboarding
Help new employees navigate complex processes without having to ask a colleague. Give them the context and guidance they need from day one.
Keep processes up to date
Update a guide once and the change is reflected wherever it is used. Keep process information current without duplicating content or maintaining outdated documentation.
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InfoCaption Map
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Map in practice
170 000
Guides per year - employees finding answers themselves without calling support
Hogia
2-3 days
Weekly support avoided at system launch thanks to contextual support
Tanum municipality
3000
Users switched to new system - without classroom training
Nordland Hospital
GÄLLIVARE MUNICIPALITY
When processes become a natural part of work
With a shared process portal, Gällivare Municipality has created a clear structure where workflows are connected, accessible, and easy to find - for both new and experienced employees.
ÄLMHULT MUNICIPALITY
Processes that are actually used - every day
By visualising workflows and connecting them with clear roles and practical guidance, Älmhult Municipality makes processes easier to understand, navigate and use in everyday work.
"Our processes help to ensure that organisations work in accordance with applicable laws, procedures and guidelines, with the aim of achieving good quality. They support both new and existing staff."
Map is part of the InfoCaption digital knowledge platform
The real value comes when process maps, digital trainings and contextual guidance are combined.
Create once - use everywhere.
Request a free video demo
Get an walkthrough of how InfoCaption Map make your organisation's processes clearer, easier to access and easier to use.
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See how to build clear process maps
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Learn how to connect process steps with guides, roles and responsibilities
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Explore how Map can support your organisation's everyday workflows
Frequently asked questions about InfoCaption Map
Process mapping involves visualising work flows - from start to finish, with all the steps, decision points and roles involved. It helps organisations to see where processes get bogged down, ensure everyone is working in the same way and make it easier to onboard new employees. With InfoCaption Map, process mapping is taken one step further: each step in the map is linked to concrete guides and instructions, so the employee not only knows what to do - but how.
Traditional process tools create maps that document a flow. They are good at visualisation - but when the employee needs to know how a step is actually performed, they have to look in another document, system or ask a colleague. InfoCaption Map links the map to the instructions. Click on a step and you see the guide directly, side by side with the map. Documentation and instruction in one.
Workflow is a guide type that is always included in the InfoCaption platform. The Map module for processes offers many more features if you are looking for a more comprehensive process tool.
Features included in Map:
- Create main processes and break them down into sub-processes.
- Organise processes into process types
- Track changes with built-in versioning
- Create relationships between processes
- Set process status
- Link process owners and responsible positions to processes and roles in the processes.
The split-screen view allows the employee to see the process map and the guide for a specific step at the same time - without having to switch between tabs or windows. This makes it easier to follow a process without getting lost or missing steps. Especially valuable in complex processes with many decision points.
Yes! It is one of the core strengths of the platform. A guide created in InfoCaption can be used in a process map in Map, as part of a course in InfoCaption Train, and as context-sensitive support directly in a system via InfoCaption Assist. You create the content once and reuse it without duplication. This makes it easy to keep everything up to date.
Absolutely! Map is currently used by several municipalities, regions and authorities where standardised working methods and compliance are crucial. Read more here.
Creating processes in InfoCaption is easy and requires minimal training time.
The time to get started with Map depends on the complexity of existing process documentation. InfoCaption offers personalised coaching, production support and strategic advice throughout the set-up process.
InfoCaption Map is part of the InfoCaption platform, which integrates into your environment via APIs and standard integrations. Contact us to discuss your specific environment.
Map shares features with BPM tools in the sense that it visualises and structures workflows. However, Map is primarily built to make processes accessible and usable in everyday life - not to analyse or automate them. If you are looking for a tool for process documentation with linked knowledge support, Map is the right choice. If you are looking for a pure BPM system for process automation, Map is a complement rather than an alternative.
Want to create interactive processes for your organisation?
We'll show you how Map can work in your environment - and how quickly you can see results.