Empower employees to find answers in the flow of work
Every time an employee gets stuck in a task and has to search for guidance, it costs time and focus.
Assist makes relevant support easy to find at the moment of need — so employees can move forward without interrupting their work.
Do you recognise yourself?
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I know I’ve done this before – but I can’t remember how.
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The same questions reach support every week, often from new employees.
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Manuals exist, but they are hard to find and use.
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I completed the training months ago – but now I need the knowledge in practice.
The knowledge exists – but employees cannot find it when they need it
Procedures are documented, processes are mapped and information is often available somewhere on the intranet. Yet employees still get stuck and need to contact support or ask a colleague when questions arise in their work.
The problem is not that knowledge is missing. It is that employees cannot find it at the moment they need it.
Knowledge support connected to your systems
InfoCaption Assist is a context-sensitive support layer that connects to the systems and digital environments your employees use — such as business systems, case management, HR systems or internal tools.
Assist recognises where the employee is and can show relevant guides, instructions or processes based on the task or page they are working with. The content is created and managed in InfoCaption, then made available where it is needed.
When employees open a view, start a process or fill in a form, the right guidance can be close at hand. Less searching, fewer support questions and faster progress in everyday work.
Support that reaches employees when they need it
Context-sensitive
Assist recognises where the employee is working and shows relevant guides based on the system, page or task — without the user having to search.
One click away
Make support available through a browser extension, Windows app or API, so guidance is always close at hand.
Always up-to-date
Guides are updated centrally. When a procedure changes, employees see the latest version automatically.
Your knowledge, your control
Guides are created by you, based on your systems, processes and terminology.
Usage insights
See which guides are used most and where employees get stuck, so you can improve support based on data.
AI chat based on your content
Let users ask questions in natural language. Answers are based on the content you have created and verified in InfoCaption, with links to relevant guides and sources.
Organisations that benefit from Assist
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Are facing a system change or new implementation
Assist helps employees get started faster by making relevant guidance available where questions arise — from day one.
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Have a high volume of support requests
Assist reduces recurring questions by making it easier for employees to find answers in the flow of work.
- Regularly onboard new employees
Assist makes knowledge easier to reuse and scale, so new employees can get support without increasing training costs.
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Operate in a complex work environment
Assist supports organisations with many systems, processes and roles, where employees often need guidance to move forward in their tasks.
Assist in practice
40
support hours saved in the first 14 days after introducing contextual support.
Tanum municipality
3,000
users moved to a new system without the need for classroom training.
Nordlandssykehuset
"The fact that users experienced effective support in their daily work was undoubtedly the greatest success factor of the project."
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InfoCaption Assist
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Assist is part of the InfoCaption digital knowledge platform
The same guide displayed in the system can be part of a course in Train and a step in a process map in Map.
Create once - use everywhere.
Book a free video demo
We’ll show you how Assist works and how it can support your users in their daily work.
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See how context-sensitive guides work
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Understand how Assist connects to your existing systems
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Get examples based on your organisation, systems and support needs
Frequently asked questions about InfoCaption Assist
Assist can make support available in several ways, depending on the system and working environment.
On websites
With a browser extension, guides can be shown based on the page the employee is on. This makes it easier to access relevant procedures or instructions without searching elsewhere.
On the computer
As a Windows app, Assist can make help available from the taskbar. This can include guides for local programmes, system settings, Office tools or industry-specific applications.
In your own product
Via API, Assist can be embedded in your own application or software. This gives users access to relevant support close to where they are working.
When employees open a view, start a process or fill in a form, relevant guidance can be close at hand — reducing the need to switch tabs, search manually or contact support.
Guides in an intranet or SharePoint require employees to know that the guide exists, where to find it and what to search for.
Assist makes relevant guides available closer to the task, based on where the employee is working. This reduces friction and makes it easier to find the right support when questions arise.
Assist works with most web-based business systems and SaaS platforms - ERP, HR systems, ticketing systems and proprietary platforms. Integration is done via browser extensions or embedded code.
A guide in SharePoint requires the employee to know it exists, to know where it is and to get there. Assist shows the right guide automatically, in the system, at exactly the right time. No friction.
No. Assist is added on top of your existing systems and digital environments. You do not need to replace systems or migrate content to use Assist.
The AI chatbot allows employees to ask questions in natural language and get answers based on your own curated content in InfoCaption.
Instead of giving generic AI answers, the chatbot uses the guides and knowledge you have created and verified. This helps users find relevant answers while keeping the organisation in control of the content.
Yes. The structured knowledge created in InfoCaption can be made available to AI tools, so your own verified routines, guides and instructions can form the basis for AI-generated answers.
This means AI can draw on your organisation’s knowledge, rather than generic training data.
Ready to reduce recurring support questions?
We’ll show you how Assist works in your environment — and how it can help employees find answers on their own.