Map | a structured way of working with processes
In InfoCaption, you can create digital knowledge supports - guides and training - and share them with employees and customers in a searchable platform.
With Map, you get a complete tool for creating structure in the organization
With the focus feature Map, your process maps can be linked together in a process hierarchy.
- Main processes and sub-processes
- Inbound and outbound processes
- Attributes of processes: types, status, and labels
- Version management
Map can be combined with our other focus features Assist (for context-sensitive help) and Train (for user statistics on an individual level).
This is always included:
- Create guides with video and screen recordings or in text and image formats.
- Draw simple process maps that connect with your guides.
- Package for training courses and manuals.
- Share knowledge support in a searchable portal, via links, QR codes, or automatic e-mails. Control access via user groups.
- Follow-up statistics of views, searches, and creation.
- Manage users manually via SSO or import from the user directory. An unlimited number of users from your organization is always included.
- Coaching - you get a personal customer coach, fast support, and access to the support portal and customer community.
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