It can be hard to start creating in a new organisation. Even though you are qualified, know your job and have a positive attitude, new computer systems, ways of working, and routines still demand your attention. Introductory education is always held at the worst time possible - when you’re completely new. But in a utopian world, how should it be for new employees?
________________________________________________________
To: Staff Education/HR
Subject: How do I find the material from our introductory education?
Hi,
I just started here two weeks ago. It is really exciting, and I have already gotten started with my job. I have spent five years learning this at the university, so it really isn’t that hard… However, last week I participated in a course for you guys, where we, among other things, went through the main work system. As I was a bit stressed and excited for this new dream job, I completely forgot how to perform a certain task.
I know we went through it during the course, so is it possible to get access to the course materials so I can look through them myself when I need them?
Best Regards,
New in the organisation
________________________________________________________
To: New in the organisation
Subject: Re: How do I find the material from our introductory education?
Hi,
I’m so happy to hear that you’re enjoying your new job! It is great to be able to hire people who share our passion for our business activities.
We actually have a solution where all parts of the course are available and searchable. As a matter of fact, all materials from all our courses are available there, along with many other resources that may be useful in your work tasks.
Here’s the link to the course material:
coursematerial.com
And here you can find other material that may be of use to you:
guideportal.com
We implemented this system to make it easier for you and others to stay focused on your jobs, and not have to spend time and energy looking for (or remembering) answers such as your’s. If there is anything else on your mind, don’t hesitate to ask!
Best Regards,
Sara at HR
________________________________________________________
In many organisations, an email chain like this can drag on for days and often involves four to five people, but this is how easy it can (and should) be! This demands that the organisation is good at making use of and preserving the knowledge being shared within it, with the aid of, for example, Performance Support tools.
Do you also wish it were this smooth in your organisation?