Let all of your employees share their knowledge by documenting and saving important information on a knowledge database. This minimises the risk of losing knowledge when they leave the workplace.
An employee that has been working at your business for many years suddenly resigns. This individual just happens to be the one person that knows the most about your business’s routines, systems and work methods. All of this important information suddenly disappears along with the person. Has this happened to you? — In that case you are one of many people that work in a person-dependent workplace.
Different businesses and organisations often end up in a situation where information that is critical to the workplace disappears when a wise and competent colleague resigns. One suddenly realises how important this person was in their position and how much information and knowledge they had. When the person leaves, the workplace experiences a loss of knowledge when an important cog in the system is suddenly gone.
It can be difficult beforehand to put your finger on the type of decisive knowledge and information that an individual has and how it will affect the workplace. This usually becomes clear when the person is gone and then it is probably too late or to demanding to require the lost knowledge. Sometimes the knowledge was never documented or saved for other people in the workplace to read. The question is: is there a solution to this problem? We have the answer: A knowledge database where everyone in the workplace can share and read of the things they know.
If you give all the people in the organization an easy way to document and save information, you get a vaccine against the knowledge-loss that is about to happen because a specific person quits. With the help of a database that gets filled with instructional guides you make it possible for every co-worker to document and share their specific knowledge to others in the organization. By letting the employees create short films that guides and explains how to, e.g., work in a tricky system, you have suddenly created an invaluable place filled with lots of knowledge that is always ready to give the employees their answers. With the help of the knowledge database you do, in other words, the workplace truly person-INdependent!